Customer Service Administrative Assistant

Tammy Norris

**** ********* ***., *******, ** ***80

Phone: 714-***-****

Email: *************@*****.***

CAREER OBJECTIVE:

To have a long term career that expands and grows in the field of negotiations while helping to reshape individuals credit paths.

SUMMARY OF QUALIFICATIONS:

-Strong communicator with dynamic training and management abilities.

-Continually recognized with promotions of increasing responsibility for outstanding work ethic.

-Team leader who establishes goals and motivates employees to achieve objectives.

-Consistent contributor to corporate sales and success.

PROFESSIONAL EXPERIENCE:

LEGAL HELPERS - Negotiator - July “2010” to April “2012”

Duties entailed: Debt settlement, bankruptcy, judgements, wage garnishments, summons and complaints. Providing customer service, updating and organizing accounts. Working with high volume calls from clients and collectors and building relationships with both in order to get the best settlements available for the clients. Knowledge of FDCPA and worked daily with Excel, Outlook, Global Client Services Software and Client Debt Solutions Software.

LAW OFFICES OF VICTOR W. LUKE - Negotiator - June “2008” to July “2010”

Duties entailed: Debt settlement, organizing clients’ accounts, interacting with credit card companies, Chase, Bofa, Wamu etc. Located clients accounts, dealt with high volume calls from collectors and clients. Ultimately the goal was to provide the best possible settlement for our clients.

PMC, INC. - Administrative Assistant - November “2005” to Feb. “2008”.

Duties entailed: Data Entry, bookkeeping, answering high volume phones, multi-tasking and payroll inputting. Work extensively with Microsoft word, Excel, and QuickBooks in order to maintained database and compile reports. Used outlook to prepare correspondence, ordered office supplies and coordinate shipments and deliveries. Assisted in setting schedules for the owner to meet with new and current clients’, as well as sending field workers to their job destinations.

LANE BRYANT - Retail Stores-Assistant Manager - June “1997” to November “2005”.

Duties entailed: Computer inputting: Microsoft Word, Works, Excel, Access, Windows XP, and Word Processor. Employee scheduling, interviewing applicants, inventory control, store operations, store communications, inputting BOL’S (Freight), marketing and merchandising materials research. Managing multiple task and departments; (Cacique, Active Wear, Casual, and Wear to Work sections), counseling sessions, meetings of organizational promotions and competitions, space planning and allocation, managing a 1.7 million dollar store. Credit Captain: Maintained the Outstanding Credit Award six months in a row, becoming #1 in the district.

EDUCATIONAL EXPERIENCE:

David Starr Jordan High School:

-Graduated with Full-Time Scholarship as Valedictorian in 1996.

-Four year Softball Veteran.

-MVP for best Offensive Player (four years)

California State University Northridge:

-Graduated with a BA in Political Science and a Minor in Business Education “2003”.

-Three year Softball Alumni (3rd baseman), Pledged and vowed to uphold duties as (Delta Phi Delta).

-Set of Poems Published through campus Editorial Staff (Kapu-Sans).

REFERENCES:

Available upon request.

Contact this candidate