Customer Service Insurance

Gina L. Smith

Centennial, CO *****

Home: 303-***-****

Cell: 303-***-****

********@*****.***

Career Snapshot

commended performance in key customer service and support roles in the insurance industry.

Expert in customer care/communications, problem solving, and relationship building.

Computer Skills

Word, Excel, PowerPoint, Outlook,

Key Skills

World-Class Customer Service

Troubleshooting Problem Solving

Customer Order Fulfillment Technical/User Support

Complaint Handling

Reports & Documentation

Professional Experience

ALLSTATE INSURANCE CO. Centennial, CO Total Loss Processor, MOI Dispatcher,

Property Claims Processor,

Senior Claims Associate,

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily)

INTEGRATED RESOURCES INC./CAPITAL LIFE,

Denver, CO

Death Benefit Assistant,

SECURITY LIFE OF DENVER Denver, CO

Jet Issue Clerk, Micro Service Clerk,

Education

REGIS UNIVERSITY Denver, CO

Budgeting & Finance Course

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