Customer Service Manager

ANICA FILIP

**** ***** **** ****, *************, GA, 30043

Phone: 404-***-****

E-mail *********@*****.***

OBJECTIVE

To obtain and secure position in a solid, progressive company that offers opportunity for career advancement.

EDUCATION

Everest Institute, Norcross, Georgia June 2009

Medical Insurance Billing and Coding

Honors Graduate; 4.0 GPA

Authorized Accounting School, Timisoara, Romania May 1999

Accounting Diploma

Economic and Administration Law High School, Timisoara, Romania May1987

High School Diploma

SUMMARY OF QUALIFICATIONS

Experienced in using Office Software Microsoft Excel, Word, Outlook, and Aswshell. Proficient in using Human Resources Software - Tomax and Work Brain. Understanding and experience in office control, audit processes and concepts. Strong business, communication, planning and organizing skills. Ability to effectively interact and communicate with all levels of an organization. Ability to gain customer trust and provide exceptional follow-up leading to increased business.

SPOKEN LANGUAGES

Fluent in English and Romanian. Can communicate in Spanish.

EMPLOYMENT EXPERIENCE

FRONT END MANAGER/CUSTOMER SERVICE MANAGER (09-2005- 09/2010)

Little Giant Farmer’s Market Norcross and Decatur, GA

*Recruited and interviewed candidates for available positions.

*Hired, trained, and created schedules for all hired employees.

*Maintained and updated store filing system.

*Supervised, controlled, and audited the cash office.

*Entered reports and front end register systems data into our computer.

*Coached new employees in customer service processes and company policies.

*Developed and implemented a variety of corporate programs that helped improve productivity, safety and raising the level of customer service in all the departments of the store.

*Interacted directly or by phone with the customers, to identify their needs, resolve issues, and create strategic plans to enhance employee and customer satisfaction.

*Key carrier manager (opened and closed the store), in the absence of the store manager, controlled and directed all the store activities ( stocking, pricing ,shipping and receiving ).

CUSTUMER SERVICE / FRONT END MANAGER / CO-MANAGER (200*-**-****)

Winn-Dixie and Save Rite, Grocery Warehouse Lawrenceville and Norcross, GA

*Recruited and interviewed candidates for available positions.

*Hired, scheduled, maintained the time and attendance system and trained employees for the district.

*”Train the trainer” program certificated.

*Raised and maintained a high level of customer service, productivity and performance in the store.

*Ordered, stocked, and created grand opening conditions on the sales floor, daily.

*Maintained computer data integrity, inventory and labor control and the store filing system.

*Audited and supervised the cash office, the customer service desk and the front end.

*Controlled operating expenses to exceed targeted projections and reduce shrink.

*Supervised, directed and lead all store operations to significantly increase sales.

*Maintained OSHA log and implemented safety training program.

*Investigated and resolved customer or employee concerns or issues.

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