DENISE C. GREGORY

***** ************ ****** 216-***-****

Cleveland, Ohio 44108 aptpce@r.postjobfree.com

OBJECTIVE

Seeking a challenging Administrative Support position where my experience, skills and abilities may be utilized for the benefit of the organization.

QUALIFICATIONS

HR ASSISTANT

• In-Services (copy, package, distribute to aides, and help assure Omni Park & Help@Home aides are up to date with them)

• Fax employee verifications to companies to get references

• Type and keep list of reference fax numbers updated

• Assist applicants with Application Process:

1) Collect all required material from applicants, then copy them

2) Supply applicant with all appropriate forms to fill out (Application Process, Self Assessment, Applicant Test)

3) Grade test

4) Supply application to application and instruct them on filling it out, upon passing test

5) Schedule applicant’s interview with HR Director

6) Schedule interviews, check references for applicants applying at Home@Home (second office), upon receiving their information, via faxes, from Help@Home’s Administrative Assistant

• Copy and prepare Orientation packets for new applicants

• Call aides for HR Director, upon request, with information, relay a message, reschedule, etc.

• Schedule aides’ Skills Test Review appointment with Director of Nursing

• Help assure applicants are scheduled for live session of Skills Test at Phoenix Health Institute

OFFICE ASSISTANT

• Operate office equipment such as fax machines, copiers, and phone systems and use computers for spreadsheet and word processing

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints

• Compute, record, and proofread data and other information, and review work by others

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution

• Compile and compose, file and retrieve corporate documents, records, and reports

• Perform general office duties such as ordering supplies

• Make travel arrangements for executives and other personnel

• Locate and attach appropriate files to incoming correspondence requiring replies

• Open, read, route, and distribute mail and other material and answer routine letters

• Create flyers, postcards, mailers, posters, etc. for marketing purposes

RECEPTIONIST

Perform administrative support tasks such as proofreading, and transcribing handwritten information

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

Make copies of correspondence and other printed material

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Hear and resolve complaints from customers and public

File and maintain records, including database

Transmit information or documents to customers, using computer, mail, or facsimile machine

Provide information about establishment such as location of departments or offices, employees within the organization, or services provided

EMPLOYMENT HISTORY

HR Assistant/Receptionist: Omni Park Health Care – Euclid, OH (2-8/2011)

Administrative Support: National Caucus on Black Aged – Cleveland, OH (4/2010-1/2011)

Office Assistant: The Plain Dealer - Cleveland, OH (1/1995-11/2006)

EDUCATION

ALG Computer Consulting & Training - Solon, OH (Administrative Assistant Track)

Dyke College - Cleveland, OH (Executive Secretarial Program)

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook), QuickBooks, Adobe Photoshop, Internet research

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