Customer Service Manager

DARRELL GORDON

**** ****** **** ** 770-***-****

Marietta, GA 30067 *******.********@*****.***

SUMMARY OF QUALIFICATIONS

Operational and Supply Chain Management professional with over 15 years of business development and strategic planning experience. Proven ability to identify sales opportunities leading to double digit growth across multiple industries. Strong interpersonal skills that enhance and develop business relationships with internal and external customers. Areas of expertise include:

• Operational Management • Portfolio Management

• Project Management • SAP

• Business Development • Material Management

• Real Estate • Purchasing/Inventory Management

• Quality Assurance/Control • Risk Management

• Material Resource Planning • Customer Service/Guest Relations

PROFESSIONAL EXPERIENCE

DOMPATCI MANAGEMENT SOLUTIONS-Atlanta, GA 2010-current

HOME DEPOT-Staffing Analyst, Contractor

• Selected to project team that will lead the staffing for new Home Depot Rapid Deployment Center (RDC) in Ohio.

• Identify division/regional opportunities to drive staffing results in order to ensure a high performing, diverse workforce.

• Provide direction to store and HR field teams on interviews, role plays to ensure consistency and compliance with applicable laws and company staffing policies.

• Execute recruitment plans to achieve staffing metrics. Provide status reports on these metrics to include review of open requisition status.

GENERAL ELECTRIC – Atlanta, GA 2006- 2009

Account Manager

• Generated synchronization of account payables, receivables and billing between manufacturers and dealer network by working with a team in operational planning and implementation of Electronic Data Interface (EDI) between GE and Cooper Tire.

• Collaborated with GE’s National Processing and IT departments regarding billing, funding, reporting, and processing prior to project launch, which resulted in a seamless transition with multiple manufactures increasing customer satisfaction in new business markets.

• Grew Ducati, BMW North America, and Tire portfolio by 26% in volume over previous year by proactively increasing credit lines and identifying growth opportunities in the dealer network, which resulted in Ducati North America breaking record sales in years 2007 and 2008.

• Managed trade flow financing transactions of motorcycles and tires between importers, freight forwarder, exporters, and manufacturers resulting in payment terms that match inventory turns, and increase in new product selection for consumers.

• Maintained integrity of GE brand to manufacturers, dealer network, internal and external customers through professional communications, Sox compliance, and utilization of Ecommerce tools.

• Reduced matured inventory two years or older by 45% from $910M to $405M, effectively mitigating GE exposure to losses.

• Maintained charge-off goal of .14% vs. target goal of .18% of o/s by using financial reporting, tax returns, and income statements to identify adverse or negative trends in the portfolio.

COMMUNITY MORTGAGE SERVICES – Atlanta, GA 2004- 2006

Mortgage Consultant

• Closed $12M - $14M in residential financing between 2004 and 2005.

• Established and cultivated builder and real estate agent relationships to meet client needs.

• Assisted with recruitment, training and development of loan officers.

HOMEBANC MORTGAGE – Atlanta, GA 2003- 2004

Mortgage Consultant

• Closed approximately up to $9M in residential financing in 14 months.

• Held educational and investment seminars for potential clients, homeowners and agents.

TARGET CORPORATION – Atlanta, GA 2000- 2002

Hardlines Executive

• Managed merchandising of three to four departments with sales ranging from $3M to $10M.

• Utilized consumption base planning method to manage inventory to meet customer needs.

• Exceeded new credit card initiative by 23% from previous year.

• Assisted with interviewing, recruiting, and hiring of sales team.

• Ensured great service by interacting with guests, vendors, and staff.

MICK’S CORPORATION – Atlanta, GA 1997-1998; 1999-2000

Restaurant Manager

• Managed staff of 40 employees to provide superior culinary experience to customers.

• Resolved customer and employee challenges on a daily basis to ensure quality customer service.

• Purchase/Control inventory within budget guidelines.

• Planned and coordinated staff schedules on a weekly basis.

NATIONS BANK (BANK OF AMERICA) – Acworth, GA 1998- 1999

Loan Officer/Consumer Banker

• Managed annual deposits accounts of $16.8M by selling checking, savings, and time deposit accounts.

• Resolved customer financial challenges by promoting specific products and services to meet customer needs by cross selling credit cards, equity credit lines, insurance and investment accounts.

• Authorized large teller transactions and balanced cash reserve vault.

• Helped banking center increase loan volume by 20% aggressively selling loan products.

• Successfully helped banking center exceed customer satisfaction threshold six consecutive months.

Previous Positions:

MCI WORLDCOM – Atlanta, GA

Telemarketing Representative/Team Leader

NORWEST FINANCIAL – Tuscaloosa, AL/Des Moines, IA

Assistant Manager

EDUCATION & CERTIFICATION

Master Certificate in Supply Chain Management – University of San Francisco, 2009

MBA Concentration Operational and Project Management - Atlanta, GA, 2008

American InterContinental University

Bachelor of Science Economics and Business Administration – Coe College - Cedar Rapids, IA

Learn SAP Material Management Training

PROFESSIONAL ASSOCIATIONS

National Black MBA Association-Atlanta Chapter

African American Forum (General Electric)

American Intercontinental University Alumni Association-Atlanta Chapter

COMMUNITY AFFILIATIONS

Southside High School Mentoring Program

Habitat for Humanity

American Cancer Society

Contact this candidate