Kendria L. Daniel-Cooper

**** ***** ****** ******* ****

Powder Springs, GA 30127

404-***-****

anfoen@r.postjobfree.com

KEY SKILLS

• Communication: Interacting with external customers directly and via telephone to ensure successful communication while actively listening and answering questions in a professional manner.

• Planning and Organization: Possessing planning and organizational skills that balance workloads as well as enhancing team work.

• Problem Solving: Striving to resolve all tasks independently and with co-workers to find an appropriate resolution.

• Systems Knowledge: Proficient in Windows 2007 and 2010; Advanced experience in preparing and documenting data using Excel and Power Point including graphs and formulas ;typing 40 wpm

• Team Player: Consistently sharing knowledge and encouraging the development of all team members to achieve specific team goals

2010 to Present MARTA Police Communications Atlanta, GA

CJIT Police Dispatcher / CJIT Police Call Taker

• Directly interacting with MARTA customers via telephone and answering all police and customer service related questions that pertain to MARTA

• Diversely interacts with all MARTA personnel as well as local law enforcement agencies via radio, telephone facsimile and email

• GCIC / NCIC certified for the distribution and dissemination of sensitive law enforcement information

2004 to 2010 Georgia State Patrol Atlanta, GA

Customer Service Associate

• Directly interacting with external consumers via telephone answering all questions that are related to police citations, Georgia laws and Section Codes

• Assisted with administrative duties using Windows 2007, such as typing police reports, entering police citations, and filing documents as well as selling accident reports to the public

• Diversely interacted with GSP troopers statewide as well as other local and national government agencies and media personnel via radio, telephone, facsimile, and email

• GCIC / NCIC certified for the distribution and dissemination of sensitive law enforcement information

2004 A.L. Webb and Associates Atlanta, GA

Independent Sales Associate

• Interacted with consumers in their homes while demonstrating the KIRBY Homecare System

• Responsible for demonstrating how to use and maintain the KIRBY Homecare System

• Documented all sales and receipts for customers using Windows 2007

2001 to 2004 Entertainment Design Group Austell, GA

Event Operator / Sales Representative

• Directly interacted with customers while selling tickets, maintaining crowds and managing the monetary income daily by using Windows 2007

EDUCATION

Bachelors of Science

University of West Georgia 2010

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