ANGELICA PANTOJA

I was working as a tax preparer during the tax season and currently work part-time as a translator and have experience in human resource, customer service and management. I am a quick learner and strive for excellence in all I do. I am proficient if Microsoft Office and have 10 years experience using QuickBooks for my family’s business. I am a great team player and enjoy working with others and helping people.

WORK EXPERIENCE

2004-Current Immigration Consultant/Translator Global Solutions Specialist

Responsible for following up with clients. Process the proper forms and documents required for specific applications and petitions.

Manage office, greet clients, consult with them about their situation and discuss their options.

Translate information for Spanish speaking clients and create forms for office.

Schedule meetings, make required reservations for business trips, prepare and print out forms for future meetings

2010 – September 2011 Assistant Manager Charming Charlie 623-***-****

Manage Charmers and productivity of store as well as assist in opening new stores when needed.

Follow up with updates and emails sent out by Corporate daily, order supply.

Train new associates with company expectations. Ensure all HR files are complete and sent to corporate

Process shipment and merchandise all new product on the floor within 24 hours of receiving

2002 – 2004 Copymax Supervisor Transferred OfficeMax PDS 3340 N. Hayden Rd Scottsdale

Responsible for managing copy center including staffing, ordering supplies, process invoices and ensures the department is running smoothly.

Process and place all out sourced orders for major accounts as well regular customers, take care of any billing issues that may arise

1996-2001 Assistant Manager OfficeMax 16259 N. Scottsdale Rd Scottsdale

Ensure that customers are being helped and associates are knowledgeable with the product

Open and close the store, manage employees and overall business to ensure store is running properly

Process human resource files, daily media, write schedules for cashiers and copy center employees

Perform human resource functions, which include hiring, scheduling, training, discipline, terminating, etc.

Resolve issues that arise and ensure the customers who enter the store receive excellent customer service.

Help with opening and closing the store. To include verify safe, counting-down drawers, run reports and make sure that the store is balanced

EDUCATION

Chaparral High School Scottsdale, AZ High School Diploma

Scottsdale Community College pursuing a Business Administration Degree