Customer Service Management

RICHARD C. BARNES

**** ******* **** **** ******, Ohio 45701

PHONE: 312-***-**** E-MAIL: *********@*****.***

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SUMMARY OF QUALIFICATIONS

Experienced professional with accomplishments in several entrepreneurial enterprises. Experience includes strategic planning, financial analysis, budgeting and establishment of key performance indicators reflecting measurability of goal accomplishments. International auditing and consultation with world class corporations regarding quality management systems, facility operations, Lean Manufacturing and 5S implementation, priority setting processes, safety organization and practices. Personal experience with a wide diversity of cultures including Middle Eastern, Asian, and South American countries. Interaction with some of the largest corporations in the world has provided personal experiences and knowledge of the best business practices available. Deliverables included recommendation of best practices for continuous improvement and providing guidance to execute change and innovation.

EDUCATION

Master’s of Business Administration Drake University

Bachelor of Science, Civil Engineering Iowa State University

Cooperative Education Program Civil Engineering Iowa State University

CONTINUING EDUCATION

Numerous seminars and detailed continuing education courses in subject areas of Structural Engineering, Paint Coatings, Computer-Aided Engineering, Computer-Aided Drafting, Finite Element Analysis, Statistical Process Control, Process Control Languages, Construction Management, Construction Safety, Organization Structure & Process, Leadership and Coaching Strategies, Conflict Management, Communications, Customer Service and Quality Management Techniques.

PROFESSIONAL ACTIVITIES

ASME/ANSI STS “Steel Stacks” Standard Committee

ASCE “Fiberglass Reinforced Plastic Stacks” Standard Committee

ACI 307 Reinforced Concrete Chimney Committee

American Society for Quality

PROFESSIONAL EXPERIENCE

Atema, Inc.

Chicago, IL

Quality Systems Specialist & Sales Engineer 1/09 – Present

Responsibilities include consulting with international and domestic fabricating plants and steel erection companies to develop quality management systems and procedures, providing Executive Management assistance with various companies on organizational issues and development of Key Performance Indicators for their operations. Work efforts include implementation of specific recommendations with these companies, incorporating Lean Manufacturing, 5S, and other initiatives for continuous improvement. Current efforts include the development of training programs for companies to educate the workforce in safety and quality procedures and processes and supply chain auditing and management for several Departments of Transportation.

Contract Auditor 6/05 – 12/08

Self Employed

Belpre, OH

Responsible for the evaluation and auditing of international and domestic fabricating plants and steel erection companies to confirm they have the facilities, personnel, knowledge, organization, equipment, experience, capability, procedures, and commitment to produce the required work in their given field for the American Institute of Steel Construction’s Certification (AISC). The AISC Certification sets the international standard for the steel construction industry with regard to quality through a rigorous initial audit and annual reviews.

Regional Vice President 5/04 – 9/08

ComTech Construction Systems, LLC

Belpre, OH

Responsible for facility operations, financial analysis, sales and marketing, estimating, engineering analysis, drafting, construction management, field crew supervision, quality control, final inspection, and employee relations in addition to the design and drafting of new concepts for structural support of antennas. Wide variety of tasks related to installation of PCS antennas on water tanks, towers and rooftops nation wide for the telecommunications industry.

Chief Executive Officer 10/02 - 5/04

Almeda, Inc.

Parkersburg, WV

Responsible for the development of primary goals, operating plans, policies, procedures, short and long range objectives for a mid-sized structural steel fabrication company of 40 employees. Directed and coordinated activities to achieve an acceptable profit and return on capital with the highest possible quality and safety standards. Established the organizational structure and associated delegation of authority to subordinates. Incorporated Lean Manufacturing and 5S philosophies throughout the fabrication plant. Provided leadership and training to the organization, met with and advised other executives in the industry, and reviewed results of business operations to ensure compliance and accomplishment of established objectives. Determined action plans to meet the needs of all the stakeholders. Represented the organization to major customers, government agencies, shareholders and the public keeping customer service expectations and satisfaction in mind at all times.

Engineering Manager 3/00 – 10/02

Utility Service Communications, Inc.

Perry, GA

Responsible for a wide variety of tasks including sales, engineering and drafting related to installation of PCS antennas on water tanks, towers and rooftops nation wide for the telecommunications industry. Major tasks involved development of organization process flow and subsequent Oracle implementation of Order Management, Configurator, Projects, Purchase Order and Field Service modules. Other involvement included design and drafting of new concepts for structural supports of antennas.

Chief Financial Officer 9/96 – 3/00

R & P Industrial Chimney Company

Nicholasville, KY

Responsible for development of strategic business plans, estimating, direct sales, engineering and drafting, project management, and contractor licensing for a mid-sized industrial chimney repair company. Duties included project management of major repair contracts for industrial concrete chimneys and steel stacks. Major involvement with daily operations and management of company finances, accounting and computer network functions including LAN administration.

REFERENCES: References furnished upon request.

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