Customer Service Training

SHARON A BENNETT

***** ***** ********

Apt. ***

Tampa, FL 33612

Phone: 863-***-****

Alt Phone: 813-***-****

*********@*****.***

Objective

To obtain a position in Customer Service and Administrative Field to contribute to the companies overall success.

Ability Summary

Knowledge of administrative and clerical procedures such as managing files and records and office procedures and terminology.

Employment History

Scheduler

01/2004 - 11/2011

Morris View Health Care Center

Morris Plains, NJ

Scheduled medical appointments for in house doctors and outside doctors of the nursing facility such as Eye doctor, Foot doctor, dental, and psych visits

Scheduled medical transportation for patient visits to the hospital or doctors office

Routed calls to workers or departments concerning any patient information

Generated schedules on a weekly basis regarding patient trips

Interviewed new ambulances companies for future hire to transport patients

Trained CNA's for employment to assist with patients appointments outside of the nursing facility

Filing, utilized the fax and copier

Maintained records of CNA records for employment and, patient insurance information for future doctor visits

Clerk Typist

10/2000 - 01/2003

Employment and Training

East Orange, NJ

Routed incoming calls to Case Managers to the appropriate departments

Data Entry of daily and weekly work activities of participients

Generated reports on a monthly basis for partnership meetings

Took minutes at meetings

Maintained files of participants entering the training and employment program

Processed requests for transportation checks

Assisted as a Receptionist (Checked welfare recipients in computer system upon arrival to speak with their Case Managers and or orientation

Maintained records of weekly attendance sheets, of weekly participant classroom hours

Senior Clerk Typist

03/1990 - 10/2000

Offices of Temporary Assistance

Parsippany, NJ

Implemented training and supervised other Clerk Typists

Routed incoming calls to other workers or departments

Generated summons and complaints for court hearings

Typed dictation in recipients files

Use of copier and fax machine

Filed folders of welfare recipiants

Education and Training

Issuing Institution

Qualification

Course of Study

Roberts Walsh Business School

Vocational School Certificate

Computer Specialist

Occupational Licenses & Certificates

Certification Title

Issuing Organization

Completion Date

Computer Specialist

Robert-Walsh Business School

03/1988

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