Customer Service Manager
Resume:
Robin Walker
Philadelphia, PA *9139
*****.**************@*****.***
OBJECTIVE: To obtain a customer service position where I can utilize my 6 years of experience as well as skills in problem solving, time management and communication to uplift the company.
WORK EXPERIENCE:
Worldwide Analytics Claymont , DE 11/2010 to 09/2011
Customer Service Representative
• Process loans for new customers
• Explained different payment options and set up payments
• Answered customer questions via phone or email
• Provided an excellent experience to all customers
Verizon Philadelphia, PA 06/2007 to 11/2008
Consultant
• Assisted customers in purchasing new products and services
• Provided technical support for customers having trouble with Direct Tv and Fios service
• Assisted customers with billing issues and questions
• Fielded calls from customers with inquires about company policies
ACE Philadelphia, PA 10/2006 to 06/2007
Store Manager
• Cashed checks
• Processed money orders
• Sold Septa products
• Handled bank transfers
• Processed payday loans
Gotham Conshohocken, PA 06/2002 to 06/2006
Assistant Call Center Manager
• Processed orders via phone, internet, or mail
• Handled shipping and credit card errors
• Managed the call queue for effective hold times
• Trained new employees
EDUCATION:
Indiana University of PA Indiana, PA 08/1999 to 05/2001
General Studies
Parkway Gamma Philadelphia, PA 09/1995 to 06/1999
High School Diploma
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