Personal Details

Faiza Ahmed Mahmoud AL Zadjali

Date of Birth: 13.03.1977

00-968-********

Academic Qualification:

● Bachelors of Science (Major Physics & Minor Computer), SQU, awarded October 2000.

● Masters in HR through CBFS in process.

Current Job Experience:

Shanfari Group of Companies as Group Human Resources Manager:

● Work closely with business leaders to ensure HR programs, service support and to drive the company’s business objectives.

● Translate business strategies and objectives into appropriate HR actions and initiatives

● Coach business leaders on issues of effective team building and organization effectiveness

● Manage recruitment process both local and international.

● Analyze and make recommendations to management on organizational changes and the optimum use of personnel, modifications to personnel policies, procedures and standards

● Advise management on department reorganizations, staff requirements, division of work duties and strategic planning.

● Design and implement new procedures and evaluation of techniques for human resources and administrative operations. Ensure staff’s adheres to personnel policies and procedure; provide advice on policy interpretations where necessary.

● Provide leadership and guidance to personnel staff inclusive of establishing, monitoring and recognizing performance standards achievements.

● Ensure personnel files are maintained and updated in a comprehensive and organized manner.

● Monitor all types of staff leave and missions.

● Handle employee grievances and disciplinary issues.

● Ensure all types of employee allowances, benefits and reimbursement claims are processed efficiently.

● Assist in Annual Manpower Planning process.

● Develop a detailed recruitment plan which outlines manpower requirements by month and grade for each department.

● Maintain and build relationships with strategic recruitment sources to ensure timely and effective recruitment of talent.

● Source suitable candidates through direct advertising, recruitment agencies, career fairs and online.

● Develop and maintain recruitment processes, procedures and policies for the organization.

● Develop guidelines for recruitment based on competency and skill requirements to ensure quality of processes and candidates selected.

● Implement the recruiting and sourcing plan for assigned employment vacancy

● Ensure the coordination of internal search for candidates from within organization for relevant job openings

● Oversee screening and short listing of prospective candidates and forward their profiles to respective business unit for review and scheduling of interviews.

● Participate in salary negotiation with candidates within the guidelines established for each vacancy

● Utilize Applicant Tracking System and other software to provide accurate data and report capabilities.

● Contribute towards maintaining a database of applicants from which candidates may be sourced currently or at a later time.

● Ensure that candidate references are completed and documented for each candidate that is being considered seriously for a position.

● Ensure the verification process that education and experience represented by the candidate is factual by checking awarding institutions and prior employers.

● Participate in career fairs.

● Design recruitment plan for Senior Manager, Manager Positions and below as necessary.

● Develop the employee relations program through effective recruitment campaigns; develop Job Descriptions, succession planning, retention programs, company cutler and performance management.

● Set and continuous update of the Goals, Principles, Criteria, Missions, Visions, and Values of the HR Department.

● Develop the company’s Organization Design, Restructuring & communication System

● Design and Implementing Scientific Selection Techniques.

● Develop the company's Organizational Charts annually with line managers considering organizational & departmental objectives.

● Participate on Performance Management System.

● Design & conducting the job analysis process starting with questionnaires and ending with candidate’s interviews.

● Formulate the job description product and an individual KPI sheet for each job. Planning & executing for the job mentoring process across various organizational functions.

● Participate in preparing the motivation system.

● Conduct and analyze monthly the Exit Interview result to be used in developing the cross-functional organizational processes.

● Follow up the employees Suggestions & Complaints System to enhance Employee Engagement.

● Design and developing ADEC Newsletter for enhance effective organization-wide communications which is released quarterly.

● Prepare, coordinating and holding Presentations, Parties & Facilities for Retired Employees.

● Develop Training Infrastructure

● Design materials and workshops for presentations.

● Collect the policies and procedures and arrange it in the one Manual.

● Contributing in the process of HR Department Functions. Add new Policies, Procedures, Standard and Process like (Probationary period).

● Apply the new Projects in the HR Department.

● Apply the new systems: Performance Management System, Surveys Systems, and employees Life cycle System.

● Follow up the out-side Research and Development Centre.

● Apply the new Standard and Criteria inside the Organization.

● Cooperate with Consultant Companies.

Other Skills:

• Effective Communication & Presentation Skills

• Creativity & Innovation

• Acknowledge of Organization requirements

• Ability to follow work procedure.

• Ability to work under pressure

Specialist knowledge:

• Advanced Knowledge of Microsoft Operating Systems and Microsoft Office Applications.

• Well understanding of the Organization Development, Training, Career Development, Leadership Development and Performance Management.

Previous Job Experience:

HR Business Partner, Oman Location in Qatar National Bank:

A. Customer (Internal & External):

● Ensure that all HR related transactions in the assigned country are attended to on a timely manner.

● Assist in finalization of Service Level Agreements (SLAs) with other divisions/ departments with respect to information required to be submitted by them for international HR manpower planning, recruitment process, staff training and development plans, performance management, succession planning etc. for the assigned country.

● Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

● Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.

B. Internal (Processes, Products, Regulatory):

● Support HR operations in the assigned country by performing a wide range of human resource functions (payroll, leave administration, employee records, Oracle HRMS, Immigration, Training Coordination, Staffing & Recruitment, Job Descriptions, Labour law, Disciplinary procedures, Terminations/Final Settlements, Performance Management, Staff Recognition Program etc.)

● Coordinate country staffing and recruiting activities including coordination of internal and external advertising with Staffing & Manpower Management.

● Assist the conduct of targeted selection interviews, coordinate psychological and aptitude testing where applicable, and advise managers on candidate suitability and salary package.

● Provide advice to assigned country heads, officers and staff on benefits and information regarding salary package composition.

● Conduct salary benchmarking exercises in line with the country’s practices and provide information to Compensation & Benefits on salary packages and market information.

● Carry out counselling and performance management viz. provide support and guidance to employees, facilitate employee counselling sessions, and provide advice related to grievance and disciplinary procedures.

● Facilitate the performance management process, coach managers on conducting performance reviews, and coach employees on the performance management system and process.

● Assist in the accomplishment of activities relating to employment relations and legislation in the assigned country by serving as the first point of contact for employee questions and grievances.

● Update the management on local employment legislation, compliance requirements and changes impacting the workforce.

● Carry out HR programs in the assigned country including:

Annual / Mid-Year Performance Reviews

Annual Salary Reviews

Incentive Plan Distribution and Payment

Employee Opinion Surveys

Development / implementation of local HR initiatives or ad-hoc projects

Monthly, Quarterly and Yearly HR reporting

Other programs as they arise

● Take on other ad hoc projects and tasks relating to the assigned country, as and when required.

C. Learning & Knowledge:

● Possess superior knowledge of the applicable country employment legislations, compliance requirements and potential changes that would impact the workforce for the assigned office.

● Possess knowledge in the local recruitment market and knowledgeable in matters of race relations, disability, gender, age, religion and multicultural issues.

● Identify areas for professional development of self and act to enhance professional development.

● Actively participate in meetings which aim to assess performance and serve as means to resolve grievances or conflicts within the team members.

D. Other:

● Ensure high standards of confidentiality to safeguard commercially sensitive information.

Employee Service Manager in Schlumberger with following responsibilities:

● Managing International and Local Payroll.

● Managing Recruitment for both Local and International employees.

● Managing appraisal for both local and International Employees, Merit increase and promotions.

● Managing of Salary Review on annual basis.

● Bonus Structure Review, Implementation on line and payments review through SAP.

● Managing Transfer IN/OUT International and local Employees.

● Preparing Offer letter, Letter of assignment, Contracts and Packages for both local and International employees.

● Managing labour relation for new hires, termination and resigned employees.

● SAP Champion in Oman Location.

● Medical coverage for employees, research on allocating best alternative according to the head count and as per the Local and International policies.

● Develop personnel policies and procedure, with International exposure on daily basis in highly professional and sophisticated environment.

● Conducting Training Session for fresh hire to introduce personnel policy and procedure and introduction of salary packages and benefits.

● Managing annual CVC certification and conduct the HR forum in OPAL.

● Maintaining Omanization ratio with OPAL and MOMP.

● Resolving Issues related to any of the above, working closely to introduce the policies and procedures to the Field Service Manager and their crew.

● Visiting Sites on monthly basis and whenever required to maintain the transparency between the employees and the company policy and requirements, resolve any disputes emerged during processing jobs.

● Leading HR team and training staff for any new projects to be implemented.

● Restructuring the HR department and delegating the responsibilities as per the personal profile for each staff when ever required to introduce the best for the company and the employees.

● Introducing and implementing the succession plan for both Local and International employees.

● Managing total of 1500 employees including local and international.

Senior Assistant Branch Manager & Asst. Corporate Relationship Manager in Bank Muscat:

● Operation: Saving account, Current account, Clearing, Telexes, Drafts and Fixed Deposit.

● Credit: Over draft, Loans, Temporary OD and Credit Cards.

● Recovery: Overdue Loans, TOD, OD, and overdue Credit Cards. Monthly follow up of stuck up accounts where successfully recovered RO.60, 000/= within 3 months. Filing cases against defaulters & guarantors follow up with legal department and maintaining updated records in the Branch for Audit requirement.

● SME Credit Proposals: Preparing Credit proposals, analyzing balance sheet and Income statement, preparing Moodies, follow up with HO for approval and finally dispatch the facility in the system. Monitor utilization of facility and recover due instalment or keep track on receivables.

● Housing Loans: Excellent marketing and communication skills where 17 housing loans where sold for customers within less than one month, completed documentation and efficient service.

● Credit Cards: Sold 90 cards within one month during the special scheme with completed documentation and facility was dispatched within the branch.

● Customer Relation: Introducing the best customer service and resolving the inquiries and customer complains.

● Quality: Assurance of all the products and transactions at the branch are parallel and continuous with other branches.

● Branch Leadership: Staff management & leadership; enhance staff production & performance via delegating responsibilities according to their job profiles.

● ISO Certificate renewal: Managing the renewal and maintaining the quality of Branch products and services as per ISO standards.

● Approaching Commercial Companies for Credit Facilities via upcoming Market and searching daily for new business and Commercial projects.

● Negotiate with Companies for credit facilities in amounts of millions.

● Analyze company balance sheets and income statement, visit the sites and study each industry in compares ion with the targeted company.

● Prepare the Credit Proposal with full documentation and present it to the high Management.

● When the facility is approved, prepare the contracts between the Bank and the Company, Verify the documentation, prepare file for the company and mortgage the security.

● Monitor process of feeding the facility limits and the mortgaged security in the System for electronic documentation.

● Dispatch the funds on stages, pass daily facility requests.

● Monitor the use of facilities granted to customers in order to find out utilisation and delinquency trends.

● Ensure cross-selling of Bank’s Trade Finance and other products retail products and liabilities products to the existing and new clients to improve the overall Account profitability.

● Monitor the unutilised accounts in order to explore reasons for not utilising facilities by personal follow-up. Initiates and recommends corrective action including re-addressing of grievances/issues as required.

● Ensure timely and accurate submission of reports and returns to the Management for decision making and review and to regulatory agencies as required.

● Preparing/Coordinating /Monitoring the MIS for the department with specific regards to the following:

a. Weekly departmental performance reports

b. Daily Exception reports

c. Special Mentioned/Early Alert/Classified accounts

d. Overdue/excesses

● Renewal of accounts Visit the company quarterly and prepare report for follow up purpose.

● Renew the Credit facilities yearly or on maturity dates in order to insure positive continuity of the business.

● Formulates and implements on approval, marketing strategies required of the Division with the objective of maximising revenue/yield and quality assets.

● Achieve the annual business targets for the year which are set and conveyed officially.

● Continuous communication with the company, analyze the balance sheet and income statement of the company on quarterly basis to insure the positive injunction of funds and proper utilization of the pumped working capital.

● Managing portfolio of 60 Corporate and Commercial accounts with total OMR.80 million including Government Soft Loan.

● Handling 32 Government Soft Loans, this portfolio requires monthly communication with MOF in writing in order to update the project progress report in each account, update loan outstanding balances, inform the Ministry records of dispatched loan amounts and repayment schedule, also to update interest deduction from the Ministry account.

● Classification/Provisioning.

● Credit proposal turnaround and inward mail response time

● Identify the training and developmental priorities of the staff under him particularly Omanis ensure that staffs are adequately skilled to meet the future requirements of the Bank.

Courses Attended:

■ Basic Accountancy Courses.

■ Basic Financial English Courses.

■ Bank Products and Services Awareness.

■ Diploma in Private Banking.

■ CAT in Oman Institute of Bankers.

■ GEMAT Scored 470.

■ SAP in Malaysia.

■ Advance Coaching and Leadership in Abu Dhabi.

■ International Pay Roll in Dubai.

■ Management Skills in Paris and Houston.

Computer Skills:

■ Windows 2000/XP, MS Word, MS Power Point, MS Excel (Advance), Internet Explorer 5.0, MS Out Look, EDOURA, Netscape Communicator, FORTRAN, PASCAL and SAP.

Language Skills:

■ Perfect Command of Written and spoken English and Arabic.

■ Urdu, Balushi, Zadjali and English.

General Hobbies:

■ Travelling, Reading, Computer, Movies and Cooking.

Contact this candidate