DOUGLAS GRANT

**** *. *** *** • No. St. Paul, MN. 55109 • ag7a77@r.postjobfree.com • 707-***-****

QUALIFICATIONS SUMMARY

Highly personable Facilities Manager with over twenty five years of experience in account management sales processing, and employee training and development.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

• Expertise in resolving escalated customer service issues.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE

April 2008 Simon Property Group

Present Area Operations Director

• Oversee the daily operations of two regional shopping centers.

• Hire employees and train employees.

• Oversee housekeeping manager and maintenance supervisors to ensure that the malls had been maintained properly.

• Conduct pre-construction walk inspections and coordinate with general contractors.

• Consult with contractors for capital improvement projects scheduled for fiscal year.

• Develop and maintain annual budgets for each property.

July 2006 Brooks Range Contract Service

July 2008 Project Manager

• Coordinate and manage the maintenance, housekeeping and landscaping departments in the facilities of over four million sq. ft spanning over a 40 miles in Laredo TX.

• Overseen the contract between Brooks Range and the Federal Government.

• Administered procurement activities.

• Administered weekly and monthly reports due to the government for the contract.

• Ensure all contractual duties had been preformed as specified by the contract.

• Other duties include developing annual budget.

• Training all employees on safety policies and procedures.

Oct. 2000- Unicco Service Company

July 2006 Operations Director

• Overseen the daily operations of three regional shopping centers in Cedar Park TX.

• Departments included construction, landscaping, building maintenance and housekeeping departments.

• Read blueprints; discuss problems or concerns with tenant coordinator, and check on status of tenant build outs with contractors.

• Perform inspections and schedule preventative maintenance on plumbing and electrical equipment, including monthly inspections of the sprinkler system.

• Supervised and scheduled staff members.

• Prepared and oversaw operational budget.

Prior Professional Experience

Southeast Service Corporation-Knoxville, TN - 1998 to 2000

• Facilities Manager

Harrah’s Entertainment Casino’s - Memphis, TN – 1994 to 1997

• Facilities Supervisor/ Manager

Naval Supply Center – Charleston, SC – 1985 to 1994

• Facilities Manager

EDUCATION AND TRAINING

• Vocational Training United States Navy

• Coursework related to supervision and management

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