Angeline Susanna Burr Phone: 571-***-******** **** ****** ***** *****
Arlington, Va. 22205
Goal: Attain a position that utilizes my current experience while offering opportunities to acquire new responsibilities.My experience detailed below demonstrates that I have 15 years experience in dynamic work enviorments; that I possess excellent communications skills, include dealing with distraught medical patients, answering questions and directing customers to appropriate personnel, and using courtesy and tact at all times; that I am detail oriented, dependable and a self-starter; that I used multi-line phones as a medical receptionist, property manager, and call center operator while also multi-tasking many other responsibilities; and that I am proficient on several specialized software systems.
Home Depot, Inc.
Fairfax, Virginia (6-2008 - Current) - Head Cashier (Full-Time) Oversee front-end operations with all cashiers, making sure that all customers are helped in a professional and timely manner. Assist management when needed with special projects and weekly paperwork. Working my way into Management.
Eye Consultant of Northern Virginia Springfield, Virginia (11-2005 - 03-2008) - Office Clerk/Receptionist
Coordinated an maintained schedules of 3 doctors in large ophthalmology office. Provided support at two office locations (Springfield and Woodbridge, Va.). Updated patient records daily to reflect current information. Utilized medical computer system daily to input and update data on office and surgical schedules and also operated standard office equipment. Screened calls and, based on symptoms, determined to whom the caller should be referred. Ensured medical records were current, complete and accurately filed. Assisted co-workers as needed. Responsible for all aspects of extremely busy front desk, greeting patients, verifying insurance coverage, collecting co-payments and scheduling follow-up appointments.
Gastroenterology Associates of Northern Virginia Fairfax, Virginia (08-2003 - 11-2005) - Surgical Coordinator/Receptionist
Scheduled in-house gastro internal (GI) procedures for 3 doctors in large medical office. Coordinated operating room schedules with 3 local hospitals, ensuring compatibility with doctors’ schedules. Used own initiative to modify schedules and fill cancellation with new patients to fully utilize doctors’ time. Updated patient records daily to reflect current information. Utilized Medical Manager computer system daily to input and update data on office and hospital surgical schedules and operated standard office equipment. Advised patients of scheduled surgeries and rescheduled appointments when necessary. Proved relief for all aspects of extremely busy front desk, including greeting patients, verifying insurance coverage, collection co-payments and scheduling follow-up appointments. Displayed professional attitude and treated patients with considerable tact, understanding and empathy during sometimes stressful situations.
Storage USA (Corporation Dissolved) Fairfax, Virginia (04-1998 - 07-2003) - Senior Property Manager/Certified Trainer
Managed a 500 unit storage facility and supervised property managers at 5 other Storage USA facilities in Northern Virginia. Increased rentals, occupancy and inventory sales by approximately 10% a month. Participated in monthly audits of multiple Storage USA properties. Conducted 22 training courses for newly hired property managers. Answered inquires and negotiated rental fees for units. Received and recorded monthly unit rental payments. Generate late payment letters. Prepared monthly computerized reports covering rentals, sales, and storage supplies and submitted reports to District Manager. Notified tenants when in arrears. Planned and conducted auctions of property stored in units if delinquent rental payments were not forthcoming. Purchased all supplies/equipment required to operate facility. Established own work priorities. Required courtesy, tact and politeness to deal with stressful situations effectively.