Medical Supervisor
Resume:
Brenda Lee Duncan
Austin , TX 78758
Professional Experience
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The Hospital Westlake Medical Center, Austin,TX
ED-Patient Access Team Lead
Staff and order supplies according to budget guidelines and department needs.
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.
Oversee the daily activities of the registration area to insure department
Assists Supervisor in educating registration staff of any changes pertinent to their roles.
When appropriate, relieve staff members during employee sick/vacation time.
Secure all signatures necessary for treatments, release of medical information, assignments of insurance benefits and payment of services from legally responsible patients.
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
Collect/request deposits and co-payment
Assume on-call responsibilities to insure adequate staffing and problem-solving.
Assists in resolving patient concerns.
Assist Supervisor to insure all personnel department policies and procedures are followed.
Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return.
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St. Joseph Medical Center Hospital Houston, TX
6/94 to 2/07
ED-Admitting Representative III; Sun –Tues 7am -7pm 1/2/ Wed 7am -1pm
Register emergency room patients efficiently by obtaining appropriate signatures.
Completed all required forms and providing patient information as required by state and federal regulations.
Verified insurance information according to departmental procedures.
Managed to request and collect cash from patients according to policy and procedures by informing them of their payment options, including payment plans, financial assistance programs and compassionate care program.
Maintains effectiveness of patient flow.
Greet patients in a courteous manner seeking admissions into the ER
Complete patient admission/registration process by reviewing accounts for completeness & accuracy
Obtains and documents missing information required for completion of the admission / registration
Interviews, registers, and obtains signatures for direct/urgent/emergent admits by visiting patients on floors as needed
Interact with patients and their families to obtain registration information.
Collect co-payments and deductibles
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West Oaks Outpatient Services-(Adolescent-Adult Chemical Dependency/Intensive Outpatient Program, Houston, TX
09/91 to 10/93
Admission/Discharge Coordinator
Provide supportive services for the Mental Health/Substance Abuse Services for Children/Adults of all different ages, families
Greets and check-in patients for appointments or services.
Confirms patient information and enters changes into computer system.
Prepares charts for visits and notifies clinical staff of patient arrivals.
Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes.
Prepares patient schedules for following day.
Collects all appropriate fees, copays, and outstanding charges.
Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call.
Takes appropriate action for medical and non-medical emergencies occurring within the office.
Ensures reception and lobby areas are safe, organized, and clean.
Performs opening and closing duties for the office.
Handle the front office reception and interacting to the patients
Schedule appointments, answering phones,
Verifying patient insurance coverage, pulling charts for next business day, services
Copying medical records, faxing knowledge of insurance plans, authorizations including Medicare and Medicaid
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