Customer Service Representative

Tamra Walters

**** **** ****** **** ** South Dugger, IN 47848 812-***-**** adzzsp@r.postjobfree.com

PROFESSIONAL PROFILE

Detail oriented professional who demonstrates independent work initiative, sound judgment, and attention to detail. Possess the knowledge, skill and competence that comes from 6+ years of experience as a Licensed Practical Nurse. Work effectively with physicians, nurses, and other professionals within health care environments.

Backed by 2+ years of management experience.

Deliver skilled, high quality patient care in accordance with established policies and procedures.

Understand and abide by HIPAA regulations and maintain patient confidentiality.

Ability to communicate effectively with patients and their family members, and facility staff.

Microsoft Office Applications: MS Excel MS Word.

Communication Platform: Zoom Typing Speed: 26 WPM.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT)

EDUCATION & CERTIFICATION

ULTIMATE MEDICAL ACADEMY/ ASSOCIATE DEGREE 2022

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

American Safety and Health Institute Basic First Aid and CPR Certification

American Lung Association Tuberculosis Education Certification

Ivy Tech Community College Licensed Practical Nursing, 1998

WORK EXPERIENCE

Sullivan County Hospital 5/22-7/22

*Admissions Clerk Representative

Teleperformance 7/22-10/22

*Customer Service Representative

Ttec 10/22-Current *Customer Service Representative

*HealthCare Ins BCBS

Stay at Home Parent – Dugger, IN 11/2008 – Present

Homemaker

Ensure household duties are completed in a timely manner.

Develop, manage, and maintain a budget effectively.

Coordinate medical care, meals, and social activities.

Parkview Market & Deli – Duggger, IN 01/2021 – 11/2021

Deli Attendant / Customer Service

Greeted customers, answered questions, and assisted with selection and purchase of deli items.

Prepared food items and maintained knowledge of deli products to better serve customers.

Operated cash register, handled light cleaning duties, and provided excellent customer service.

SCARC Industries – Sullivan, IN 02/2006 – 11/2008

Department Manager / Customer Service

Supervised 25 employees, conducted performance evaluations, and trained new hires.

Conducted interviews, hired candidates, oversaw onboarding, and delegated tasks.

Created employee schedules, handled timesheets, took inventory, and processed and labeled items for shipping.

Wabash Valley Correctional Facility – Carlisle, IN 05/2001 – 01/2006

Licensed Practical Nurse

Monitored and passed medications per doctors’ orders.

Performed topical skin treatments, changed dressings, and provided wound care.

Followed MARS and TARS, triaged patients, filed paperwork, and checked in incoming medications.

Returned or disposed of medications, scheduled appointments, performed assessments, and monitored infirmary.

Followed HIPAA guidelines, communicated effectively with coworkers, and submitted requests for records.

Glenburn Nursing Home – Linton, IN 04/2000 – 01/2001

Licensed Practical Nurse

Passed medications, performed head to toe assessments, and assisted with admission and discharge process.

Ordered and stocked medications, updated patient charts, and made outbound phone calls to physicians and family members as needed.

Completed assessments and acted with discretion when handling confidential information.

Heartland Home Health – Sullivan, IN 01/1999 – 01/2001

Licensed Practical Nurse

Performed home health evaluations and supervisory visits.

Processed payroll, oversaw marketing and billing duties, and created employee schedules.

Made outbound phone calls to Medicare, Medicaid, and third-party payers.

Provided wound care, took vital signs, administered medications, and completed prior authorizations.

Ensured patient care plans were followed and completed skills checklist for Nurse Assistants.

Filed paperwork, managed finances, billed for services provided, and prepared files for state audits.

Verified insurance coverage, answered inbound phone calls, and communicated with staff.

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