Customer Service Restaurant Manager

Lecher Rex B. Melocoton

#**-* *** ****** **, South San jose Molo

Iloilo City, Philippines 5000

Mobile No. and Whatsapp #+639*********

Email: adzylj@r.postjobfree.com

Summary

Experienced restaurant manager with more than 3 years fine dining experience, proven ability to build repeat clientele, motivated food serving professional with 4+ years of food and beverage experience in casual and fine dining.

Highlights

Restaurant experience in food and beverage handling

Ability to drive

Extensive food and beverage knowledge

Ability to communicate clearly

Supply ordering

Ability to handle fast paced environment

Food and Beverage cost control

Ability to maintain supplies

Food and Beverage price structuring

Ability to report equipment repairs

Food and beverage standard enforcement

Ability to work fast and accurately

Proficiency in inventory and ordering

Ability to work on weekends and holidays

Service oriented

Able to establish and maintain effective and working relationship

Strong client interaction skills

Able to follow instructions and established procedure

Strong restaurant serving experience

Able to handle food/beverage products frequently

Strong time management skills

General knowledge of computer

Team oriented and Team player

Highly motivated to work in a customer service oriented job

Excellent in written and oral communication skills

Reliable, punctual and committed to customer service

Able to keep a clean and sanitary work station

Schedule flexibility and sensitive to cultural diversity

Able to maintain personal hygiene

Staff scheduling knowledge

Able to multi-task and work well under pressure

Willing to work under pressure

Able to organize data compile summaries and tabulations

Comprehensive understanding of budgeting

Able to perform multiple assigned task

Self Starter

Assumes 100% responsibility for quality of products

Schedule flexibility

Experience in opening and closing

Proficient in customer service

Achievements

Employee of the quarter form January – March 2010 at Café Italia Adliya, Restaurant and Lounge

Member of the team Café Italia, winner of FACT Magazine Awards for “Best Italian Restaurant in Bahrain” for three consecutive years (2009, 2010 and 2011)

Member of the team Café Italia, winner of FACT Magazine Awards for the “Best Restaurant in Bahrain” for two consecutive years (2010 and 2011)

Best Barista for Barista Course Training in WCU Development Training Center Inc.

(Given last January 30, 2009 at Iloilo City, Philippines)

Responsible for coordination of 18 servers and 110 staffs with 13 live cooking and stations and restaurant capacity of 140 guest and can handle 1000 guest capacity for outside catering services

Responsible for opening of a French Fine Dining Restaurant with the capacity of 120 guests

Experience

July 15, 2012 up to present

The Plaza Food Hall Restaurant and Gourmet Shop

Restaurant Manager

●Recruiting, training and supervising staff

●Agreeing and managing budgets

●Planning menus

●Ensuring compliance with licensing, hygiene, health and safety legislations

●Promoting and marketing the business

●Overseeing stock levels

●Ordering supplies

●Producing staff rotas

●Handling customer enquiries and complaints

●Taking reservations

●Greeting and advising customers

●Problem solving

●Preparing and presenting staffing/sales reports

●Keeping statistical records

●Assessing and improving profitability

●Setting targets

●Handling administration and paper works

●Liaising with customers, employees, suppliers, licensing authorities and sales representatives

●Making improvements to the running of the business and developing the restaurant

March 22, 2009 up to July 14, 2012

Café Italia Restaurant and Lounge

Bartender/Lounge Server

•Stocked bar with beer, wine, liquor, and related supplies

•Stocked and rotated products, stocked supplies, and paper goods in a timely basis

•Spoke with patrons to ensure satisfaction with food and service

•Prepared and served hot and cold beverages

•Performed all transactions in a cordial, efficient and professional manner

•Performed dishwasher duties

•Kept ice bins filled

•Kept drink stations clean and ready for service

•Informed patrons of establishment specialties and features

•Greeted guests and sat them at tables or in waiting areas

•Estimated amounts and costs of required supplies, such as wine par stocking, spirits, beers, juices and soft drinks.

•Ensured minimal product shrink and coordinated secondary usage of product

•Responsible for daily set up of the bar display during opening and closing and in the lounge area.

•Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

•Mix and invent drinks

•Serve alcohol responsively

•Keep an inventory of bar supplies such as wines, beers, spirits, soft drinks, juices and sodas.

•Wash glass wares and bar utensils

•Keeping the high quality standard of cleanliness in the bar.

Education

Graduate

1996

John B. Lacson Colleges Foundation

Iloilo City Philippines

Marine Transport

Associate's Degree

1993

Sun Yat Sen High School

Iloilo City Philippines

High school diploma

1989

Apolinario Mabini Elementary School

Iloilo City Philippines

Elementary Diploma

Additional Information

•Personal Data

•Nationality : Filipino

•Place of Birth : Iloilo City, Philippines

•Date of Birth: June 18, 1976

•Passport Number P9617248B

•Valid Until: April 12, 2032

•Civil Status: Married

•Sex: Male

•Height: 5ft 10in

•Weight: 191 lbs

•Religion: Roman Catholic

•Languages Known: English, Tagalog

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