Human Resources Project Management

HJ

HUMAN RESOURCES MANAGER

Enthusiastic human resources (HR) manager with 7 years of professional experience supporting hiring, training, benefits administration, and other HR functions.

Collaborates with management and across departments to understand workforce needs, refine recruiting and interviewing processes, and bolster employee retention.

Draws on strong communication and needs assessment skills to foster a positive work environment and enhance the employee experience.

Holds an MA in HR management and certificates in project management and people analytics.

CORE COMPETENCIES

Recruiting • Hiring • Onboarding • Training & Development • Compensation • Benefits Administration

Employee Relations • Relationship Building • Communication • Leadership • Project Management

People Analytics • Human Resource Information Systems (HRIS) • Cross-functional Collaboration

EDUCATION & CERTIFICATIONS

MASTER OF ARTS, HUMAN RESOURCES MANAGEMENT—Marymount University, Arlington, VA, 2023

BACHELOR OF ARTS, EDUCATION—Inholland University of Applied Sciences, The Netherlands, 2013

CERTIFICATIONS: Google Project Management Certificate, Coursera, 2023;

People Analytics Certificate, Coursera, 2023

PROFESSIONAL EXPERIENCE

ABB MEDICAL BILLING 2016–Present

HR Manager (2020–present) Chantilly, VA

Oversees hiring process for the Billing Department and supports cross-functional hiring/recruiting efforts. Develops new hiring plans, detailed job descriptions, and structured interview processes.

Evaluates hiring cycle strategies to optimize processes and drive continuous improvements.

Leads employee offboarding, gathering feedback and organizing a time for staff to express gratitude.

Implements and administers benefits packages, responding to a range of employee inquiries.

Managed the recruitment process for multiple departments over tenure, bringing on new employees and achieving a 25% increase in employee retention.

HR Support (2016–2020)

Assisted with the onboarding process, supporting new hires and preparing them to thrive in their roles.

Celebrated employee milestones, conducted surveys, and resolved employee relations issues.

Monitored the performance review process to identify trends and areas for improvement, supporting both managers and employees.

Employed Workday software to maintain up-to-date employee records.

Trained 30+ staff over tenure, improving their understanding of company culture and procedures.

Hedyeh Jamalreza, Page 2

EXPERIENCE, continued

ATLANTIC REGIONAL TRAINING INSTITUTE (nonprofit community development org.) 2013–Present

Regional Coordinator (part-time, 2020–present) Washington, DC

Manages operations across 7 states and D.C., training 40 new employees on an annual basis.

Empowers coordinators across the region, helping them effectively develop and manage 500+ volunteer educators. Organizes team events that promote employee engagement and satisfaction.

Assists in the design and implementation of long-term strategies for growth and qualitative development of the organization, working alongside the Atlantic Institute’s Board of Directors.

Initiated 50+ new groups within the region and recruited 30 youth volunteers to head these groups.

Planned and coordinated summer camps that served 200+ community members across all ages.

Fairfax County Coordinator (part-time, 2013–2020)

Facilitated training of new adolescent mentors as part of the Institute’s volunteer mentorship program.

Organized county-level program strategy meetings, summer camps, and special events, as well as staff gatherings to assess and improve the quality of programs.

Led tutoring sessions with groups of 30–40 adolescents to foster academic and character development.

Taught students how to design small-scale development projects to benefit their communities.

Assisted volunteers in the development of community-based classes, which were conducted at recreational centers and schools across Fairfax County.

ADDITIONAL INFORMATION

TECHNICAL SKILLS: Workday, Microsoft Project, Microsoft 365 (Word, PowerPoint, Excel), Google Docs and Sheets, database management, talent management systems, performance management systems, computer networking, data analysis

LANGUAGES: Multilingual in English, Farsi, and Dutch

Hedyeh Jamalreza

Fairfax, VA 22030 • adzyl8@r.postjobfree.com • LinkedIn • (C) 703-***-****

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