NAHUSH GUPTE, CSM + SAFe Agilest (SA) + SM in SAFe

C: 703-***-**** E: adzygz@r.postjobfree.com

Location: Fairfax, VA Interview Availability: 2 Days Start Availability: 1 Week

SUMMARY

●Product focused Scrum Master with 9 years of experience coaching Scrum Teams & Stakeholders

●Leverages Jeff Patton’s User Story Mapping techniques to drive consensus and move forward together

●Experience in the SAFe framework, leading Scrum teams through PI Planning, PI Inspect & Adapt

●Expert at increasing transparency and setting expectations by establishing SoS & PO Sync cadences

●Facilitated & Coached all Scrum ceremonies including Planning, Daily Scrum, Review, Retrospective and other ceremonies not included in the Scrum Guide such as Backlog Refinement or A3 Problem Solving

●Expert at identifying opportunities for improvement using a data backed approach

●Building successful Teams that embody Scrum values of Courage, Respect, Openness, Focus and Commitment

●Visualizing & negotiating Product Releases to move the customer forward

ENVIRONMENT SUMMARY

Microsoft Office Suite, SAFe 4.5, Agile, Scrum, Kanban, Lean, MIRO, VersionOne, JIRA, Trello, Confluence, Azure Dev Ops, ActionableAgile, GraphQL, XL Deploy, Jenkins, Puppet, Bolt, Chocolatey, Postman, GIT, GITLab, Bitbucket, Packer, Redshift, DynamoDB, Oracle, S3 Buckets, Microservices, MySQL, Java, JavaScript, Java React, Angular, ServiceNow, Salesforce, Financial Services Cloud, Salesforce Marketing Cloud, Marketo, Clari, Channeltivity, ApexDataLoader, NetSuite, Enterprise Architect, Anaplan, Serena OpenProj, D&B Hoovers, Data.com, Discover.org, and Tableau

EXPERIENCE

Prescryptive Health Redmond, WA April 2022 to April 2023

Senior Scrum Master & RTE

Project: Pharmacy Platform

Description: Rewriting the script by giving the patient a one stop shop experience for all their prescription management needs

●Leading requirements negotiations to build MVP & MLP

●Collaborated with Product Managers and technical stakeholders to define the roadmap of MVP, MMF and MLP

●Gather and manage high-level requirements while continuously influencing value-based prioritization

●Created Epics and User Stories with clearly articulated acceptance criteria

●Established Agile best practices across 15 Scrum Teams “cat herder”

●Alignment of SuperPods & Scrum Pods to prioritized Business Launches

●Created sprint reports and conducted roadmap review with the leadership team for transparency

Westerra Credit Union Denver, CO June 2021 to March 2022

Agile Coach

Project: Salesforce Financial Services Cloud, Marketing Cloud, and Mortgage CRM Total Expert

Description: Implementations with a focus on spinning up new Scrum Teams, Coaching the Agile method, and passionate Product leadership

●Kicked off two new Product Scrum Teams using the Spotify Model of engage and align

●Facilitated Team Charter Sessions to build a strong Team foundation

●Facilitated User Story Mapping to get clarity around business capabilities & build Outcome centric Roadmaps

●Consulted on best practices for off-the-shelf software product implementations

●Consulted on outcome centric Statement of Work (SOW) vendor management strategies

●Worked closely with Change Management & Product Owner to incorporate feedback from our partners

The Standard Insurance Company Portland, OR Nov 2019 to June 2021

Senior Scrum Master

Project: Individual Annuities

Description: Supporting a Product Team tasked with building out a platform that enabled the organization to deliver customized financial products faster to the market by creating a product chassis that would allow us to respond to customer needs, empowering each bank, broker/dealer, and independent agent NMO to create their own unique product offering.

●Improved cycle time by 34% by leveraging both Agile & Lean concepts

●Facilitated Team Charter sessions and other ad hoc meetings to help the Team setup best practices, set expectations and manage up

●Protecting the Team by managing up via metrics driven coaching to help the organization understand the nature of Product Teams

●Shifted from physically located Huddle Boards to Virtual Huddle boards responding quickly to the COVID-19 Pandemic

●Worked closely with Lean/Agile Coaches & Scrum Masters to redefine the way we define Productive Teams

Portland General Electric Portland, OR Oct 2018 to Nov 2019

Scrum Master

Project: DevOps & Reliability Engineering

Description: Supported one PGE Team and two SOW contracted Teams to complete the automation to consistently and reliably build server environments for critical applications. Primarily, IBM Maximo & CGI Asset Resource Management (ARM). Secondary initiative was to proliferate DevOps best practices and tools throughout PGE IT.

●Lead two Teams, one focused on DevOps initiatives across PGE and the other focused on leveraging DevOps to upgrade two critical applications, Maximo & ARM

●Facilitated Scrum Ceremonies as well as ad hoc meetings such as Architecture Review, Quarterly Planning Review, and Defect Triage

●Rolled into a fluctuating project and set structure for the PO & Team which enabled the Team have visibility into the vision and led to more effective planning

●Negotiated Outcome based SOW Contracts designed with mutually beneficial interests baked into the deal

●Navigated organizational restructure and change management activities by extracting data through surveys, VersionOne, & Bitbucket used to evangelize reliability engineering benefits to PGE internal Customers

●Keeping project sponsors in the loop by communicating weekly risks, issues and mitigation plans

●Proliferated DevOps benefits through multiple internal clients which have totaled in $600k in savings

Nike Portland, OR Oct 2017 to Aug 2018

Scrum Master

Project: Product Creation (PCX)

Description: Lead 3-4 teams. Supported up to 2 teams which lifted and shifted data from a primary source into an AWS database ultimately designed to support the business in day to day operations as well as long term planning initiatives. Supported another 2 teams which built a custom cost analysis tool to support product pipeline analytics.

●Facilitated my teams in train ceremonies including PI Planning, Scrum of Scrums, PO Sync, System Demo and Inspect & Adapt

●Leveraged the program events Scrum of Scrums and the PO Sync to identify and remove impediments which increased throughput

●Building high performing teams by leveraging Retrospectives to drive continuous improvement, quality, and velocity

●Drove several initiatives to align the Train on standard best practices against capacity planning, story writing, and estimation

●Influenced organizational reshuffling to encourage an Agile mindset in both leadership and at the team level

Forescout Technologies San Jose, CA Dec 2013 to Oct 2017

Business Analyst & Scrum Master

Project: Integration between Salesforce.com, NetSuite & Marketo

Description: Lead a team of 5 to integrate Sales Order data from NetSuite (NS) to Salesforce (SFDC) and CRM data from SFDC to Marketo which provided immediate visibility to Marketing, Sales & Operations.

●Successfully transitioned from Waterfall to Scrum

●Persuaded and coached the organization and team with Scrum best practices and methodologies

●Developed and leveraged cross-functional relationships to illuminate evolving business requirements and set expectations at all levels within the organization

Project: Forecasting & Predictability

Description: Leveraged data to gain insight into the sales pipeline which improved predictability.

●Assisted the Product Owner to manage the Clari forecasting backlog

●Provided Product Owners guidance on documenting the Sales Forecasting process

●Coached the Business Analyst and provided guidance with documenting requirements, creating visualizations and proper communication methods so the Clari Development team could fully understand the problem before deciding on a customized solution

●Liaison between the Sales Organization, Clari Development team and internal SFDC IT team to map system data requirements

●Quickly identified gaps in communication and devised methods of clarifying and capturing information across a dispersed team

●Promoted a cadence of continuous improvement and helped the team increase productivity and innovation

●Provided guidance on grooming product backlog, effort estimation, and sprint planning

Project: World Wide Sales Territory Assessment and Assignments

Description: Lead a team of 5 to assess worldwide market opportunity and set the Territory for each Sales Rep

●Collaborated closely with cross functional stakeholders for requirements gathering and design of the Enterprise Territory Management system

●Facilitated conflicts between the Sales Team, Sales Executives and Sales Operations

●Provided support to the Product Owner to help funnel requirements and support issues from over 200 Salesforce users and 30 Sales Leaders worldwide

Cookstream.TV San Francisco, CA Nov 2012 to Nov 2013

Business Analyst

Project: Live Streaming Education Web Interface

Description: The goal was to create a video chat platform to enable eager cooking enthusiasts to learn how to cook from a professional Chef.

●Aligned the vision, roadmap, and releases to team capacity

●Created and prioritized Product Backlog with a lead cycle of 2-3 sprints

●Worked closely with the development team to emphasize outcomes vs output

●Validate enhancements meet Acceptance Criteria agreed to during Sprint Planning

●Empowered development team to problem solve

●Promoted a culture of Agile by encouraging fast fail to solve problems quick

EDUCATION/CERTIFICATIONS

●M.S in Finance, Hult International Business School, San Francisco, CA

●B.S in Finance & Economics, George Mason University, Fairfax, VA

●Certified Scrum Master SAFe 4.5

●Certified Agilest (SA) SAFe 4.5

●Certified Scrum Master (CSM)

●Certified PMP – PMBOK

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