Robert Shaw

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

**** ******** **e

Lexington, KY 40505

859-***-****

adzyb1@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/bob-shaw/

EXPERIENCE

Equifax Remote— Court Researcher

October 2021- July 2023

Researched collected legal documents from Public Records and Courthouses to determine relevant data per client inquiries with a 99% accuracy.

Faneuil Remote— Quality Assurance Specialist

April 2020 - September 2021

Performed routine monitoring and evaluation of agent incoming/outgoing calls and document processing toward process improvement per Quality SOPs.

Amazon, Winchester, KY— Resolution Specialist

August 2012 - February 2020

Investigated customer claims and analyzed supporting documents toward resolving customer complaints as well as investigating processes toward improving Company policies.

EDUCATION

Caverna Memorial High School, Horse Cave — General Studies

September 1983 - May 1986

INTERESTS

Medieval recreation, Aquarium landscaping, Cooking/Baking, Our furbabies (3 dogs, a Rabbit and a Chicken)

SKILLS

Typing (60 WPM)

Excel ( 4 Years)

Data Entry (7 Years)

Analyzing and tracking trends (10 Years)

Coaching toward success (4 Years)

Conflict Resolution (5 Years)

Interdepartmental collaboration (7 Years)

SOP and Training Creation (2 Years)

JIRA (6 Years)

Customer Service (10 Years)

REFERENCES

Becca Potter (Former Supervisor)

540-***-****

Sam Tanner (Former Supervisor)

859-***-****

David Sipos (Friend)

859-***-****

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