K H AN S Y L V E S T ER

***** ****** *****, ********** *****

adzxdu@r.postjobfree.com Tel # 240-***-****

Summary of Qualifications

Quality-Focus IT professional with over a decade of experience in system support, computer repair and managing of network. Great ability to create and deliver solution that meets the expectation of the organization. Excellent computer technical skills; technically skilled, proficient with Microsoft Office Suite and able to learn systems and applications quickly and easily. Currently hold Public Trust Clearance. Experience

Dominica Agricultural Industrial and Development Bank October 1999 – July 2023

• Active Directory account management implementation and administration

• Microsoft Windows Server 2003, 2008, 2019 planning and roll out in enterprise environment

• Plan, develop and implement Annual Department Budgeting

• Monthly reporting

• Intrusion Detection

• Business Continuity Management

• Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones

• Install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection

• Conduct user training on approved software and hardware on an as required basis

• Incident response and client response coordination for hardware and other IT Operations related failures

• Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance

• Perform routine IT system administration, including health checks and supporting incident resolution

• Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.

• Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes

• On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs.

• As ownership of problems from any administrator, follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.

• Evaluate and perform root- cause analysis on escalated issues.

• Create documentation to assist other departments with further analysis of technical issues.

• Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues.

• Perform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side Specialists

K H AN S Y L V E S T ER

19009 BRONCO DRIVE, GERMANTOWN 20874

adzxdu@r.postjobfree.com Tel # 240-***-****

Education

Dominica State College (September 1996-1998)

Received Diploma in

Sociology and Computer Programming

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