IRIS Y. QUIṄONES ROSARIO
Urb. El Rincón De La Serranía #410 Calle Clavel
Caguas, P.R. 00725
adzxbs@r.postjobfree.com
OBJECTIVE
Obtain a position in your company where you can develop and acquire new knowledge. To grow professionally.
EXPERIENCE
August 2023- present time
IV Lux Vega Alta, PR
Reflexology
Chair Massage
Stretches
January 2023-March 2023
Pandora Store Plaza Del Sol Bayamón, PR
Customer Service
Help Clients pick out pieces of jewelry.
Charge clients total of purchase.
Maintain store clean.
October 2021- September 2022
Optum Call Center San Juan, PR
• Receive and answer incoming calls
• Give orientation to clients about their benefits
• Give information about payments and if insurance is paid to date.
• Transfer calls that require attention from any other department.
February 2020-September 2021
Conduent Call Center. Guaynabo, PR
• Receive and answer all incoming calls
• Guide the client about Social Security deposit
• Help client verify transactions they made with their card
• Transfer to corresponding departments if we understand that there is fraud, card problems, disputes, etc.
June 2019-February 2020
Oriental Bank Call Center. Bayamon, PR
• Outgoing calls
• Guiding the client on auto loan payments and their consequences
• Accept promise to pay
• Customer service
• Refer cases to legal department
May 2018- June 2019
Hospital Auxilio Mutuo San Juan, PR
• Verify patient information in the system.
• Verify medical plan eligibility
October 2017-May 2018
Novo Stilo Furniture Store San Juan, PR
• Answer and channel phone calls
• Pay taxes on wagons arriving at the dock
• Order and communicate with furniture suppliers
• Manage the furniture owner's agenda.
• Coordinate merchandise delivery route
November 2011
Pediatric Hospital San Juan, PR
• Pre-certification of medical procedures
• Management and filing of medical records
May 2005- June 2007
Credit Union Jesús Obrero Guaynabo, PR
Receptionist
●Greet each person that enters Credit Union
●Handle 9-line telephone switchboard.
●Open personal and savings account
●Open Business checking accounts (DBA)
●Update any info in accounts already opened.
Loan Officer
●Interview potential buyer
●Maintain open communication with potential buyers and dealer.
●Request all documents needed so a car loan can be approved.
●Call for insurance quote
●Once loan is approved set date with client to sign loan papers
●Call insurance to activate once the loan is signed.
EDUCATION
September 2022- Present
ICPR Junior College. Bayamon, PR
• Massage Therapist
November 2013 Caguas, PR
Liceo of Art and Comercio
• Nail technician
August 2007- January 2008
Cambridge Technical Institute Guaynabo, PR
• Administrative Assistant with w / p and Billing to medical plans
May 2005
World Training Academy Bayamon, PR
• Esthetic
November 2004
World Training Academy. Bayamon, PR
• Body massage
2000-2001
Metropolitan University Cupey, PR
•Banking Course
LANGUAGES
• Fully bilingual