Customer Service Representative

JOHNOLLIE L. COGBORN

***** ********* ******

Detroit, MI 48221

(334) 473 - 9404

adzxau@r.postjobfree.com

OBJECTIVE: To find a growth opportunity that will enable me to demonstrate my professional skills in the areas of customer service and management. Also skilled in the field of phlebotomy, medical billing, and ultrasound technology.

EDUCATION/TRAINING:

Marygrove College, Detroit, MI 2016-2017 Phlebotomy

2015-2016 Medical Billing/Coding

1996-1998 Ultrasound Diagnostic

D’BUGATI SALON, Detroit, MI 2010 – Present

Cosmetologist Professional

Responsible for providing professional and consultative services to clientele in the areas of personal beauty. Management of client scheduling and organization of accounting books. Offer support to associate team when necessary to fill in and meet staffing gaps,

SCORPAURUS (2018 – Present)) / FROWNING HYENA PROMOTIONS 2020 – Present

Professional Consultant

Handled intake calls and provided consultation services for prospective clients to assist them with their visionary initiatives and objectives. Assisted with creative writing for various media campaigns, slogans and potential start up logos. Collaborated with individuals on custom design and schematics for specialty items.

Responsible for receiving, shipping and monitoring stock inventory to fulfill merchandise orders. Maintenance of accounting files.

WILLIAMS MARTIN LEGAL February 2000 – April 2009

Office Manager

General office work including the organization of documents and office files. Maintain and catalog ledger of receipts for later accounting.

SERTEC CORPORATION, Detroit, MI May 1999 – June 2005

Customer Service Representative

Handled inbound calls for a workmen’s compensation, general liability and property damage claims. Acted as liaison between corporate office and consumer base. Evaluate and problem solve customer issues tin order to route to the appropriate department. Responsible for scheduling follow up calls for medical assessment and review.

SKILLS, ABILITIES & CERTIFICATIONS

Creative and technical writing

Microsoft Office

Food service experience and catering

Public speaking

ICB-10 Coding

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate