Customer Service Human Resources

GK SELF EMPLOYED

Gosego Agnes

Kesetse

OBJECTIVE

Experienced specialist with a passion

for delivering outstanding service.

Self-motivated, team player with strong

organizational and interpersonal skills.

SKILLS

LANGUAGES

CONTACT INFORMATION

adzwpb@r.postjobfree.com

Plot 2195, Metlhabeng, Tlokweng

71447731

Feb 15, 1977

Botswana

EXPERIENCE

MANAGING DIRECTOR JUN 2021 - PRESENT

PLATINUM LOGOSTICS. GABORONE .

ADMINISTRATION MANAGER APR 2018 - DEC 2021

TAKREEM PTY (LTD). GABORONE.

ACCOUNTS AND PROCUREMENT OFFICER NOV 2013 - FEB 2016 SDDS BOTSWANA. GABORONE.

CREDITORS CLERK & PURCHASING

OFFICER

SEP 2009 - NOV 2013

H&A CUTTINGWORKS BOTSWANA. GABORONE.

FONT DESK ADMINISTRATOR JUN 2007 - AUG 2009

CATER MART. GABORONE.

EDUCATION

CARE CERTIFICATE JAN 2023 - PRESENT

VIDEOTILE LEANING VIA COMFORTING HANDS UK

DIPLOMA IN PERSONAL COMPUTING FOR

WINDOWS 98

MAR 2001 - JUN 2001

DAMELIN COLLEGE. GABORONE.

AAT LEVEL 2 & ACCPAC JAN 2004 - FEB 2005

GABORONE INSTITUTE OF PROFESSIONAL STUDIES. GABORONE. ADVANCVED CERTIFICATE IN

PROCUREMENT & SUPPLY OPERATIONS

JUN 2013 - JUL 2014

MEGASIZE COLLEGE. GABORONE.

IELTS GENERAL TRAINING APR 2023 - APR 2023

BRITISH COUNCIL. GABORONE, BOTSWANA .

CERTIFICATIONS & COURSES

Basic Firefighting Training

REFERENCES

Mr. Mohamed Abdi-Musa

Email: adzwpb@r.postjobfree.com

Mrs. Olebogeng Moampe

adzwpb@r.postjobfree.com

Cell: 002**-********

DRIVING LICENSE, HIV AIDS PEER EDUCATOR, SWIMMING, EVENTS COORDINATING AND HOSTING.

Teamwork

Problem-Solving

Customer service

Basic fire fighting

French Advanced

. Diploma in Advanced French

Consistently meet my short and long-term targets.

Proactively participates in meetings and help create new practices. Answer calls, responds to emails, and speaks with clients face-to-face. Establishes professional relationships with business partners, shareholders and authorities to develop rapport and reliability.

Design business strategies to obtain short and long-term goals for company. Presents market insights and developing trends to partners. Formulate business plans to maximize growth and minimise cost for company. Manage business operations and financial performance. Attends corporate functions and events to represent and promote organisational activities.

Establish links to information from different sources for decision-making purposes. Authorises necessary resources to meet operational and special project needs. Assesses resource use to look for ways to reduce waste. Negotiates favourable contracts with partners and stakeholders for company gain. Communicates organizational direction and goals to company staff during meetings. Strategizes best methods for meeting operational objectives and implemented associated policies.

Handle customer complaints with empathy and composure. Implemented and modified administrative systems, policies and procedures and enforced compliance.

Inspected equipment and machinery and coordinated with maintenance for repairs and replacements.

Oversaw daily operations of administrative department and staff members to maintain organised department.

Monitored office supplies to maintain consistent inventory. Stored digital and hard copies of important information in computer software and filing system.

Collaborated with accounting and HR department to develop budget and manage payroll.

Set up procedures governing team activities, tracking and reporting. Trained and mentored office workers in correct procedures and company policies. Oversaw word processing, recordkeeping and data entry tasks. Posted online advertisements to fill clerical team vacancies. Requisitioned out-of-stock supplies to restock inventory. Encouraged staff with rewards and recognition, boosting productivity. Executed office activities to lighten workloads and resolve complex problems. Managed office resource allocation and distribution to employees. Sought feedback from employees on issues and challenges faced. Presented monthly management team reports summarizing expenditure and KPI performance.

Reviewed electrical technical proposals and specifications to source appropriate materials for diamond production.

Oversaw multiple spend categories valued up to £900.000 to best leverage company resources.

Coordinated stock levels and resolved shortages with automated reporting and real- time tracking.

Managed database for different departments+ contracts using IPS to monitor performance and compliance.

Developed procurement plans, managing process through tender and service delivery.

Collaborated with legal team to finalize non-disclosure agreements protecting company intellectual property.

Identified costs, delivery dates and other contract conditions to be met to meet KPIs. Obtained competitive prices and terms from wholesalers. Performed continual contract evaluation to maintain optimum contract terms. Invited tenders, consulted with suppliers and reviewed quotations to obtain best suppliers and deals.

Oversaw procurement costs, guaranteeing expenses never exceeded approved budget.

Maintained compliance with purchasing and contract regulations. Kept adequate stock levels in outlets to meet consumer demand. Determined and negotiated favourable contract terms and conditions. Awarded supplier contracts and recommended contract awards based on guidelines and business goals.

Visited trade shows, showrooms and factories to source suitable suppliers. Sourced suppliers and negotiated prices, credit terms and transportation arrangements.

Implemented risk management in procurement to minimise product and revenue loss.

Consulted with Human Resources and Production department to identify best pricing options and evaluation of supplier performance...

Undertook comparison shopping and negotiated with suppliers reducing overheads. Made decisions on what goods, services and equipment were needed for the business, assessing against the business strategy. Assessed tenders from potential suppliers, negotiated prices and agreed contracts. Ran tenders, evaluated bids and made recommendations based on commercial and technical factors to identify superior products.

Monitored and forecasted stock levels for physical items to ensure the business had the correct equipment and goods.

Collaborated with the Production team, and ensured all supplier specifications precisely defined the quality and production standards required. As appropriate, arranged supplier audits including risk assessments to determine the supply risks and supplier capabilities.

Gained approval for purchasing contracts with numerous new vendors. Sourced new materials from either existing suppliers or new approved suppliers through the correct due diligence processes to meet the business needs whilst optimizing the commercial benefit...

Kept up to date with trends and innovations, regulations and new technology and adjusted purchasing habits accordingly.

Supervised a team of 18 ensuring that work tasks were planned, organised and delivered in order to meet individual and team objectives. Established and maintained procedures to record purchase, storage and distribution transactions.

Communicated with other departments and customers to understand requirements for outgoing shipments.

Greeted and registered guests and maintained clear security records to protect staff and building safety.

Promoted positive guest experience by providing high levels of customer service in interactions.

Handled incoming telephone calls, greeted visitors and answered queries on in-house facilities to enhance visitor experience.

Sent facility service requests to maintenance contractors to initiate repairs. Scanned and filed documents in digital filing cabinets and storage areas. Transferred calls to correct contacts and maintained minimum hold times. Responded to emails providing answers to queries and passing on relevant messages.

Oversaw staff appointment bookings to prevent double-booking and schedule conflicts.

Took payments by phone and in person, reconciling banking and accounting systems each day.

Accepted payments and adjusted account balances to reflect new totals. Accepted and disbursed payments to and from customers and suppliers.

Contact this candidate