Sylvia Couch-Hobson

Columbus, OH *****

adzw4j@r.postjobfree.com

+1-614-***-****

Authorized to work in the US for any employer

Work Experience

Medical Assistant/Office Assistant

Columbus Podiatry & Surgery, Inc - Columbus, OH

July 2021 to Present

Rooming patients, Charting,Patient care,Computer work, scheduling,Insurance, Prior authorizations Medical Assistant

Ortho spine rehab - Dublin, OH

February 2019 to Present

Rooming patients, Charting,Patient care,Computer work, scheduling On disability

966 sunburn Rd - Columbus, OH

June 2010 to Present

Medical Asst/Office Technician

Mt. Carmel Health Systems - Columbus, OH

January 2001 to June 2010

Retail Department Supervisor

Kohles - Columbus, OH

June 1999 to December 2000

USAF

January 1986 to June 1992

CNA - Certified Nursing Assistant

Lutheran senior center - Columbus, OH

April 1984 to 1985

Patient care

Kroger’s

Meijer

Assistant Manager

Kohl's - Columbus, OH

Sales Associate/Supervisor

krogers - Columbus, OH

Education

Diploma

Northland High School - Columbus, OH

Diploma in Medical Assistant

American School of Technology - Columbus, OH

Associate's degree

Skills

• CUSTOMER SERVICE (10+ years)

• ADMINISTRATIVE ASSISTANT (10+ years)

• FRONT DESK

• RECEPTIONIST (9 years)

• OFFICE SUPPLIES

• Experience Administering Injections

• Patient Care (10+ years)

• Medical Scheduling (7 years)

• HIPAA (10+ years)

• Medical Office Experience (10+ years)

• Time management

• Microsoft Office

• Phlebotomy (1 year)

• Vital Signs (10+ years)

• Venipuncture

• ICD-10 (4 years)

• Insurance Verification (7 years)

• Clinical trials

• Social media management

• Word processing (9 years)

• Data entry (10+ years)

• EMR Systems (8 years)

• Medical Records (6 years)

• Hospital Experience (10+ years)

• Medical Billing

• Medical Terminology (10+ years)

• Microsoft Excel

• Microsoft Powerpoint

• Military (5 years)

• Office Management (9 years)

• Patient monitoring (10+ years)

Military Service

Branch: USAF

Rank: Sergeant

January 1986 to January 1990

Certifications and Licenses

CPR Certification

BLS Certification

Certified Medical Assistant

Present

AED Certification

CNA

Present

First Aid Certification

State Tested Nursing Assistant

Present

Assessments

Nursing assistant skills — Proficient

July 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Basic attention to detail — Familiar

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Work style: Conscientiousness — Completed

June 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed

Customer service fit — Highly Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Relevant Skills:

Administrative Assistant

• Scheduled, canceled and resolved conflicts with patient's appointments; ensured scheduling met both provider and patient requirements

• Accurately collected patient information for appropriate use; personal, insurance and medical history

• Adhered to strict HIPPA medical information control processes; maintained current certification

• Interacted professionally with other members of the health team; fostered comradery and team work

• Compiled and completed documents and acquired appropriate signatures when needed

• Completed financial transactions for medical services payment

• Utilized the principles and techniques of effective communication to communicate clearly and effectively in individual and group settings

• Performed Office Manager Duties and task in their absence

• Maximized efficiency and increases productivity by allocating personnel and resources effectively

• Reviewed written correspondence for completeness and correctness before procuring appropriate signatures and forwarding the document to the intended recipient(s)

• Managed office supplies through inventory control process and ordered needed items when shortages occurred

Front Desk Receptionist

• Professionally interacted with patients in person or while on the phone; inspired confidence in the organization

• Provided in-depth knowledge and explanations of organization's products and services

• Maintained a well groomed and professional appearance that projected a positive reflection of the organization

• Utilized a variety of standard office equipment in the daily performance of duties and assignments

• Applied effective customer service methods, resulting excellent customer satisfaction

• Interacted with outside providers and other agencies; maintained a positive relationship Sylvia Couch-Hobson, Columbus, OH. 614-***-**** E-mail: adzw4j@r.postjobfree.com Receptionist / Administration Specialist

Computer Related

• Created and maintained office documents: invoices, reports, and data sheets

• Operated desktop computers utilizing Microsoft Office Suite (Word, Excel, Outlook, Access, and PowerPoint)

• Performed research utilizing computer, Internet and library resources

• Quickly learned proprietary computer programs and their applications in managing the organization's databases and other information related functions

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