Detail Oriented Executive

MONICA CRIMMINS

Tiffin, OH • 419-***-**** • adzvry@r.postjobfree.com

DETAIL-ORIENTED CHIEF EXECUTIVE OFFICER

Program Manager • Chief Executive Officer • Vice President Of Operations

Performance Optimization • Program Evaluation • Crisis Intervention • Compliance Management

Created Policies/Procedures • Streamlined Workflows • Led Successful Audits

WORK EXPERIENCE

Greater Midwest Urgent Care; Sylvania, Ohio Jan 2023 - present

Chief Operating Officer

Supervised employees, overseeing schedules, performance evaluations, payroll processing, recruitment initiatives and comprehensive training programs.

Piloted new site implementation ensuring smooth transitions and minimal downtime.

Developed guidelines for standardizing policies and procedures across all sites.

Streamlined systems management processes to enhance operational efficiency.

Orchestrated operations for nine urgent care facilities in Northwest Ohio.

Landmark Recovery; Willard, OH Sep 2021 - Sep 2022

Executive Director

Directed a proficient team of directors, managing a total of 55 staff members.

Undertook comprehensive managerial duties including operational oversight, fiscal management, staff supervision, and reporting responsibilities.

Fostered robust community ties with local courts, esteemed doctors, and specialized treatment providers to greatly improve service delivery.

Orchestrated staff hiring and retention strategies; supervised performance improvement plans and competency training initiatives.

Prioritized safety measures for staff and patients to maintain an optimal environment.

Formulated, implemented, and upheld company policies to maintain high standards.

Launched and successfully established a thriving addiction treatment center.

Acted as the primary program administrator, ensuring smooth operations.

Conducted reviews of all personnel to monitor performance levels.

BrightView Health; Marion, OH July 2020 - Sep 2021

Director Of Operations

Boosted census growth to 250 in less than 10 months, an impressive achievement.

Maintained robust community partnerships, fostering collaborative relationships with court systems, medical doctors, and other treatment providers.

Prioritized staff hiring, retention, supervision, and performance plans for team skill boost.

Implemented Opioid Treatment Program and Central Registry, improving patient care quality.

Managed operations, finances, and reporting tasks with precision and accountability.

Conducted regular staff reviews to uphold exceptional service delivery standards.

Championed as program administrator, managing all facets of facility operations.

Spearheaded the launch of a thriving addiction treatment center.

Implemented and updated company policies for maximum efficiency.

Enhanced safety measures safeguard staff and patients alike.

Full Circle; Findlay, OH May 2019 - July 2020

Clinical Supervisor

Instituted a comprehensive Intensive Outpatient Program/Alcohol & Other Drugs (IOP/AOD) group creation and planning for enhanced community support.

Prepared the facility meticulously for CARF accreditation, ensuring stringent adherence to industry standards.

Crafted comprehensive policy and procedure guidelines to streamline operations.

Conducted thorough assessments and SUD diagnoses, improving treatment accuracy.

Implemented SUD and Forensic therapy programs for improved patient recovery.

Managed resident behavior, fostering a safe, conducive recovery environment.

Managed team of case managers, therapists, nurses for optimal patient care.

Designed effective treatment plans tailored to individual patient needs.

Marion Area Counseling Center; Marion, OH Aug 2018 - May 2019

Sud Therapist

Conducted comprehensive assessments annually leading to accurate SUD diagnoses, ensuring appropriate individualized treatment strategies were implemented.

Initiated and facilitated the creation of Intensive Outpatient Programs (IOP) and group sessions for SUD patients, improving patient engagement.

Managed a team of therapists and recovery coaches; responsibilities included scheduling, time card management, and documentation oversight.

Acted as intermediary for judges, prosecutors, probation officers for client progress communication.

Spearheaded enhanced recovery outcomes via treatment plans for Substance Use Disorder patients.

Represented clients in drug court, advocating for sentencing based on personal situations.

Delivered forensic counseling, offering vital support in legal procedures.

Zepf Center; Toledo, OH June 2016 - April 2018

Transitional Specialist/Recovery House Supervisor

Guided client intake/release for housing, ensuring smooth transitions and minimal disruption.

Fostered discipline in housing clients via effective management, enhancing living conditions.

Optimized detox patient case management, guaranteeing efficient treatment and recovery.

Developed strategies for managing Problem Gambling clients, fostering healthier habits.

Mentored peer supports and resident advisors to improve their support service skills.

Streamlined client case management, boosting service delivery and satisfaction.

Reynolds Clinic; Toledo, OH Jan 2015 - June 2016

Clinical Manager

Spearheaded the successful management of a dynamic team of over 10 employees.

Navigated doctor licensing procedures and State of Ohio regulations with precision.

Enforced compliance and regulatory processes to maintain industry standards.

Streamlined supply management for optimal efficiency and cost-effectiveness.

Resolved customer service issues, ensuring client satisfaction and loyalty.

Reynolds Clinic; Toledo, OH Jan 2014 - June 2016

Counselor/Case Manager

Implemented Cognitive Behavioral treatment programs, boosting patient recovery rates.

Streamlined doctor referral system, expediting patient access to specialized care.

Evaluated incoming patients for successful integration into a Suboxone program.

Worked with probation officers, attorneys, and courts for comprehensive care.

Optimized case management for better efficiency and patient satisfaction.

Lincoln College of Technology; Toledo, OH Sep 2011 - Nov 2013

Instructor

Reinvented Allied Health curriculum by teaching Medical Coding/Billing, Medical Administrative Duties, Electronic Health Records, Computerized Billing, and Intro to Psychology.

Crafted stimulating lesson plans for intro to psychology classes, boosting student participation.

Supervised four Billing and Coding Instructors, maintaining curriculum guideline adherence.

Boosted students' proficiency in electronic health records using advanced technology tools.

Integrated modern teaching methods into traditional medical admin duties curriculum.

Enforced high academic standards in all courses, including computerized billing.

Maximized instructional efficiency via effective time management strategies.

Heartland Home Health and Hospice; Toledo, OH July 2005 - July 2011

Billing Support Specialist Accounts Receivables

Managed accounts receivable and payable, profit and loss calculations, medical billing procedures, and provided comprehensive billing support.

Provided efficient support for Accounts Receivable Director, ensuring smooth operations.

Executed training programs enhancing executive knowledge on various billing aspects.

Trained billers thoroughly on Medicare and Medicaid law for compliance assurance.

Led a team of account support specialists to execute high-impact projects.

EDUCATION

None 2019

Masters, Clinical

None 2012

Masters, Forensic Psychology

TECHNOLOGIES, CERTIFICATIONS

Technologies: Microsoft Outlook, Microsoft Teams, Google Workspace, QuickBooks, Zoom, ADP Workforce

Certifications: M.S. in Clinical Psychopharmacology (2019) • M.S. in Forensic Psychology (2012)

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