Customer Service Administrative Assistant
Resume:
Michelle Duplantis
Houma, LA ***** 985-***-**** adztbl@r.postjobfree.com
PROFESSIONAL SUMMARY
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
SKILLS
Microsoft Office
Account Reconciliation
Billing and Invoicing
Travel Arrangement Management
Travel Coordination
Database Maintenance
Email Correspondence
Credit and Collections
Report Writing
Deposit Collection
Microsoft Publisher
Leadership and Change Management
Customer Service Management
Account and Ledger Reconciliations
Policy and Procedure Modification
Conflict Management
Training and Development
Data Communications
Workflow Planning
Written Communication
Enforce Policies
Clerical Support
Customer Relations
Handling Complaints
Team Bonding
Staff Training
Financial Accounting
GL Reconciliation
Policy Implementation
Documentation
Administration and Operations
Office Supplies and Inventory
Organizational Skills
Scheduling
Office Management Software
Banking Operations
Accounts Payable and Receivable
Financial Management and Reporting
WORK HISTORY
ADMINISTRATIVE ASSISTANT 05/2010 to 06/2014
Drilcom Houma, LA
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Arranged rapid office equipment repair and maintenance with vendors.
Organized weekly staff meetings and logged minutes for corporate records.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Maintained staff directory and company policy handbook for human resources department.
Performed research to collect and record industry data.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Coordinated bookkeeping activities in QuickBooks and Lawson.
Created PowerPoint presentations for business development purposes.
Managed Access databases converting complex data into easy-to-interpret data.
Created detailed expense reports and requests for capital expenditures.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
OFFICE MANAGER 01/2002 to 01/2010
South East Neuro Science Crnter Houma, LA
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Hired and trained new employees.
Worked every position in the office so that I could back up as needed.
CUSTOMER SERVICE REPRESENTATIVE 01/1995 to 01/2010
Chase Bank NA Houma, LA
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Opened and closed new accounts.
Loan closings
Handled customer problems, balanced check book and handled complaints and customer problems.
Handled the vault and backed up tellers when they got busy.
EDUCATION
Bachelor Of Administrative Studies Business Administration And Management 05/1998
Nicholls State University, Thibodaux, LA
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