Business Development Customer Service

SKILLS

● Project Management

● Kaizen

● *PL

● T3

● Lean Processing

● Lean Six Sigma

● PDCA

● 8D Methodology

● Visual Management

● Business Statistics

● Business Development

● Contract Negotiation

● Supply Chain &

Procurement

● Logistics

● EHS Regulations

● Line Manufacturing

● Continuous

Improvement

● Value Stream

● Quality Control

● Forklift Certified

● eRailSafe System

PROFILE

Dynamic, knowledgeable leader with extensive experience spearheading business development in diverse environments. Personable, client-centered professional adept at launching and managing profitable, multi-million dollar enterprises. Long, successful track record supercharging operations and key initiatives. Outstanding communicator and negotiator. Exceedingly well-versed production industry set up, regulation and procedures. Extensive experience in public relations and fostering community trust and patronage of businesses. Known for a can-do attitude and devotion to excellence. Trusted to deliver strong, sustainable revenue growth in diverse industries and business climates.

EXPERIENCE

Branch Operations Manager

Pac-Van, Inc.

09/2020 – 04/2021

● Collaborate with the branch administrative manager, sales staff, and regional manager to develop and execute action plans to meet or exceed branch growth and performance targets.

● Demonstrate thorough knowledge of the market and competitive environment including current market pricing, trends, and product offerings.

● Set and manage facility related contracts and service standards.

● Coordinate all container procurement with corporate operations.

● Maintain physical control of fleet equipment, adequate inventory levels and fleet readiness.

● Ensure branch compliance with all provincial and federal transportation equipment requirements.

Corporate Operations Officer

RTC Ranch, LLC

04/2020 – 09/2020

● Provide strategic leadership and establish long-range goals, strategies, plans and policies.

● Develop and execute both short-term and long-term asset/resource strategies and plans to meet business goals, optimize manufacturing utilization, and ensure operational excellence.

● Oversee company operations to ensure production efficiency, quality, service, and cost-effective management of resources.

● Develop and implement strategic operating plans and budgets that reflect long term objectives and priorities as identified.

● Lead effective and cohesive teams with efficient succession planning.

● Plan, develop and approve specific operational policies, programs, procedures, and methods in concert with general policies.

Level II Inspector/Repair Specialist

Sturm, Ruger & Company, Inc.

10/2018 – 02/2020

● Ensure each firearm is properly qualified, handled and secured in accordance with the established policies and procedures.

● Qualify customer firearms as well as use an approved bullet trap, Empty Chamber Indicators (ECIs) and trigger locks to ensure firearms are properly secure.

● Communicate customer service concerns to executive leadership regarding the safe handling of firearms to ensure a safe environment is secure.

Operations Sergeant, Sergeant First Class

United States Army

09/1992 – 10/2016

Operations Sergeant, Sergeant First Class (E-7)

Range Control Non-Commissioned Officer in Charge United States Army/Arizona National Guard

Training Site Command (MTC-L) Camp Navajo

08/2011 – 01/2016

Operations Sergeant. Sergeant First Class (E-7)

United States Army/Arizona National Guard

Operation Copper Cactus Douglas Sector

09/2010 – 02/2012

United States Army/Arizona National Guard (E-7)

2003 - 2016 Retired

● Oversee the development of the Operational Control Center, engaging five departments and 65 assigned personnel.

● Manage and coordinate control measures in importing, storing, and disposal of all personnel equipment issued.

● Coordinate, facilitate, and field the processing of foreign soldiers into databases.

● Design and manage internal control measures and procedures for military equipment.

● Establish and implement internal control measures and procedures such as separation of duties, access controls, audits, standardized documentation, trial balances, periodic reconciliation, and approval authority.

● Analyze, examine, and interpret account records, compile financial information, and reconcile reports and budgetary data.

● Plan and assign non-routine work, set priorities, and schedule the completion of special projects; cross assign and level workload based on priorities, existing projects, and selective consideration of the difficulty of assignments and capabilities of personnel.

● Monitors, communicates, and assists in enforcing mission critical production indicators, statistics, and solution plans.

● Directly supervise personnel assigned to the Battalion.

● Mentor and provide leadership, technical advice and administrative guidance and instruction.

● Research best practices and make recommendations on areas such as employee discipline, reassignment, promotion, and incentive awards.

● Resolve conflicts between operating units by determining the facts underlying the conflict, mediating cooperative agreement, and taking corrective actions.

EDUCATION

Universal Life Church

Doctorate of Divinity

01/2022

Grand Canyon University

Master’s in Divinity

09/2007 – 01/2008 (NC)

Heritage Baptist Bible College

Bachelors in Pastoral Studies

08/01/2001 – 09/2003

Carolina School of Culinary Arts

Associates in Culinary Arts and Hospitality Management 08/1987 – 03/1989

Department of Defense Dependent Schools Diploma

08/1983 – 06/1986

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