Conlon Koenig

540-***-****

adzrri@r.postjobfree.com

linkedin.com/conlon-koenig-912372238

INTRO

Hello, I'm Conlon, a customer service-oriented IT professional with over 5 years of experience in customer support and a degree in IT support. My enthusiasm for IT, particularly in the realm of cybersecurity, drives my dedication to this field. I bring expertise in active directory administration, password reset, software and hardware troubleshooting, as well as managing security groups.I have successfully completed a hands-on cybersecurity boot camp and am actively pursuing further training as a security analyst through tryhackme.com. Proficiency in both Windows and Linux operating systems complements my skill set. Moreover, I possess exceptional communication, problem-solving, and interpersonal skills, making me an ideal candidate for a help desk role. Thank you for considering my resume!

EDUCATION

CSC IT Technical Support Northern Virginia Community College Cyber Security Analyst Bootcamp Impact TEK

Active Directory, Group Policy, Password Resets Youtube.com/cobuman SOC Analyst (In Progress) Tryhackme.com

CompTIA Security+, Network+, & A+ Curriculum Northern Virginia Community College High School Diploma Mountain View High School

Skills

• Customer Service: Leveraging 5+ years of customer service experience to deliver exceptional support and assistance to end-users.

• Active Directory Administration: Proficient in managing user accounts, security groups, and permissions within Active Directory for streamlined network access.

• Hardware & Software Troubleshooting: Hands-on experience diagnosing and resolving hardware and software issues, ensuring minimal downtime.

• Password Resets: Expertise in handling password resets efficiently and securely to maintain data integrity and user accessibility.

• Operating Systems: Proficient in Windows and Linux operating systems, with exposure to MAC OS, facilitating comprehensive troubleshooting and support across diverse platforms.

• -Security & Group Policy: Knowledgeable in implementing security protocols and Group Policy settings to enforce system integrity and user access control.

• Permissions Management: Skilled in assigning permissions (read, write, edit) to ensure data confidentiality and integrity.

• Time Management: Effectively managing tasks and priorities to provide timely assistance and meet service level agreements (SLAs).

• Microsoft Suite: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, to facilitate seamless user support and documentation. Certifications

CompTIA Security+ (Testing 9/12/2023)

EXPERIENCE

Physical Security Technician 04/2023 - Present

Company: Allied Universal

● Executed great customer service and interpersonal skills

● Provided technical support to colleagues for workstation software

● Troubleshooted Software needed to preform daily functions

● Hardware Troubleshooting

● Adhered to company protocols in Access Control

● Supervised and managed gate to allow access to permitted vendors and guests

● Monitored cameras & wrote incident reports

● Used Microsoft suite

Technician 01/2022- 12/2022

Company: My Exterminator

● Displayed High level of Customer service skills

● Android Tablet Troubleshooting

● High level of problem solving

● Remained calm and professional when dealing with Irate customers

● High level of Customer Service Skills

● Documented services performed for customer

Technician 05/2021 - 09/2012

Company: Bioshield Pest Control

● Displayed High level of customer service skills

● High level of problem solving

● Used high level of time management skills to follow daily route

● Documented services performed for customer

Dasher 05/2019 - Present

Company: Door Dash

● Troubleshooted Dasher app and escalated problems to IT Support

● Communicated between restaurant staff and customers

● Displayed high level of customer service skills

● Displayed excellent time management skills by ensuring orders were on time Master Barber Apprentice 09/2018-05/2020

Mountain View High School

● Resolved customers concerns with knowledgeable and professional approach

● Met with customers to discuss style options, preference, and special requirements

● Executed Time management skills by updating calendar with appointments

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