Robert Martine

Information Technology Specialist

954-***-**** adzqv7@r.postjobfree.com Port St Lucie, FL 34952 CAREER OBJECTIVE

Efficient and results driven professional with 30+ years experience. Praised by peers, management and customers for having excellent communication and follow-through abilities. Committed to lifelong learning, I am proficient in technologies not dreamed of when I entered this field. EXPERIENCE

INFORMATION TECHNOLOGY SPECIALIST, Jupiter, FL

Jenoptik Optical Systems, LLC November 2022-Present

Oversee Firewall Operations (WatchGuard, Cisco Meraki), affect changes as necessary. Troubleshoot problems and engineer solutions

Oversee Cisco switch stacks in 6 locations across North America using IOS CLI and with Manage Engine and Solar Winds tools

Manage, maintain and convert virtual machines using VMWare ESXi and Microsoft Hyper-V Gen 2

Maintain on premise Exchange 2019 server and Exchange online

Onboard, maintain and deactivate users in Azure Active Directory as well as on premise Domain Controllers

Implement test and troubleshoot Backup issues using Veeam

Custom scripting for Exchange servers using PowerShell

Team Lead on project to plan and implement ITAR separation.

Assist development team in migrating Gryphax microscope application to Linux

Assist users by performing Help Desk functions as needed INFORMATION TECHNOLOGY CONSULTANT, Port St Lucie, FL IHS Consulting, September 2014-Present

• Manage 8 call center company’s I.T. infrastructure and provide technical support

• Create, secure and maintain MS SQL, PostgreSQL and MySQL databases and provide custom reporting

• Provide custom web portal to manage call center workflow including (where requested) merchant API

• Provide on-site support when required especially during hardware upgrades

• Planned and implemented network security measures to protect data, software and hardware especially from external threats.

• Operate and maintain predictive dialers such as Vici, Chase Data Corp, Five 9 and InContact

• Manage client Operations using Azure Active Directory, Office365 Admin and Exchange365 Admin

• Create custom interfaces and reporting for clients using PHP, Visual Studio (Visual Basic, C#), Java, VBScript, PowerShell

• Manage Clients virtual machines using VMWare, AWS and VirtualBox INFORMATION TECHNOLOGY CONSULTANT, Fort Lauderdale, Florida Schummer Management and Consulting, June 2014-Present

• Develop custom call center interface to monitor and manage work flow including interface with merchant API

• Manage backup, security and user help systems.

• Purchase necessary equipment.

• Develop CRM, providing for data security and control, strategic computing and disaster recovery.

• Evaluate organization's technology use and needs and recommended improvements to hardware and software.

• Provide users with technical support for computer problems.

• Assist management plan and coordinate project activity. INFORMATION TECHNOLOGY SPECIALIST, Fort Lauderdale, Florida BESM, Inc., March 2014-Present

• Planned and implemented network security measures to protect data, software and hardware.

• Gathered data pertaining to customer needs to identify, predict, interpret and evaluate system and network requirements.

• Coordinated with vendors and company personnel to facilitate purchases.

• Planned and implemented hardware upgrades after hours to ensure 100% uptime

• Oversee Call center Technical operations

• Provide business metrics to management

• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.

• Maintained logs related to network functions especially external and internal security as well as maintenance and repair records.

EDUCATION

BACHELOR OF SCIENCE (B.S.) IN COMPUTER SCIENCE, Staten Island, NY College of Staten Island, May 2005

SKILLS

Network Security Management Hyper-V VSphere VCenter PowerShell Web Applications Virtual Local Area Networks Veeam ESXi Meraki MS SQL VB.Net PostGreSQL Linux Bash Database Design and Administration Cisco IOS Microsoft C# PHP Programming Linux Sys Admin Virtualization Windows Administration Windows Deployment Azure Active Directory Exchange Online Office 365