Nuzhat Afshan

**** ********* ******, ********** ** adzqrp@r.postjobfree.com/703-***-****

Objective

To obtain a customer service representative position where I can utilize my communication skills and passion for helping others to provide exceptional customer service and contribute to the success of the company.

Education

Bachelor of Technology. Computer science

JNTU INDIA May 2006

Master’s in science/ cyber security

University of Potomac Virginia DECEMBER 2018

Skills

Excellent communication skills, both verbal and written

Strong problem-solving and critical thinking skills

Ability to remain calm and professional in stressful situations

Proficient in Microsoft Office and Google Suite

Experience with customer service software and tools

Relevant Experience

Customer Service Representative

Federal Overseas Career, Hyderabad December 2012-2014

Assisted customers with inquiries and provided information about products and services.

Resolved customer complaints and issues in a timely and professional manner.

Maintained accurate records of customer interactions and transactions.

Collaborated with team members to improve customer service processes and procedures

Volunteer Interpreter Representative

Holmes Middle School [Alexandria, Virginia] ][September 15 -till date]

Responsibilities

listen carefully to what the speaker is saying.

assimilate speakers' words quickly, including jargon and acronyms.

build up specialist vocabulary banks.

reproduce what has been said in the relevant language.

write notes to aid memory.

use equipment such as microphones and headsets where appropriate.

Volunteer Customer Service Representative

American College of Science And Technolofy, [Falls church,Virginia] [January 2017-october 2017]

Responsibilities

Answered phone calls and responded to emails from customers

Provided information about products and services and assisted with placing orders

Resolved customer complaints and issues in a friendly and efficient manner

Assisted with administrative tasks, such as data entry and filing

References

Available upon request.

Contact this candidate