Front Desk Customer Service

CD Corey Daniels

Brunswick, GA ***** 561-***-**** adzqfj@r.postjobfree.com

PROFESSIONAL

SUMMARY

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Willingness to take on added responsibilities to meet team goals.

SKILLS Compliance Requirements

Organization and Recordkeeping

Revenue Enhancement

Conflict Mediation

Mentoring

Time Management

Marketing

Check-In and Check-Out

Procedures

Enforce Policies

VIP Priority Options

Property Security

Guest Safety

WORK HISTORY FRONT DESK MANAGER 04/2021 to CURRENT Barefoot Mailman Llc Lake Worth, FL

Trained new staff on correct procedures, compliance requirements, and performance strategies.

Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Handled tasks and responsibilities for front office employees during periods of understaffing.

Resolved guest complaints by addressing issues with rooms promptly. Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Entered and updated sensitive customer information during check-ins and room changes.

Maintained transaction security by verifying payment cards against identification.

RESORT WORKER 05/2019 to 03/2021

Turtle Bay Beach Resort Waikoloa, HI

Developed and maintained positive relationships with guests for satisfaction.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Introduced customers to resort amenities with pleasant and helpful demeanor.

Coordinated with vendors for repair and maintenance of hotel. Trained new staff members in customer service techniques and hotel operations.

Enforced policies and procedures to increase efficiency. Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

COOK SHIFT LEADER/ BANQUET SERVER 05/2017 to 03/2019 The Arrabelle At Vail Square Vail, CO

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business. Prepared food items in compliance with recipes and portioning control guidelines.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Seasoned and cooked food according to recipes or personal judgment and experience.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas. Placed orders to restock items before supplies ran out. Maintained well-organized mise en place to keep work consistent. Collaborated with staff members to create meals for large banquets. COOK 06/2015 to 12/2017

Lajitas Golf Resort Terlingua, TX

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business. Prepared food items in compliance with recipes and portioning control guidelines.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Seasoned and cooked food according to recipes or personal judgment and experience.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

KENNEL MANAGER 04/2012 to 05/2015

Posh Pet Resorts West Palm Beach, FL

Oversaw care, grooming and medication of pets during temporary kennel stays.

Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.

Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.

Managed scheduling, billing and payroll for staff of kennel assistants. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Established team priorities, maintained schedules and monitored performance.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Identified and communicated customer needs to supply chain capacity and quality teams.

Evaluated employee performance and conveyed constructive feedback to improve skills.

EDUCATION High School Diploma 03/2008

New Caney High School, New Caney, TX

CERTIFICATIONS Human Trafficking Course. - 02/03/2021 - 02/02/2028 TIPS Commercial On-Premise Alcohol Server Training - 08/30/20223 - 08/29/2026

Food Handler Course (ANAB-Accredited) - 08/31/2023 - 08/30/2029 ADDITIONAL

INFORMATION

Just relocated to Brunswick georgia.

Looking for Full Time forever job.

Contact this candidate