Angela L Kupper

Professional Summary

A highly motivated and results-driven professional with over 15 years of experience. Proven track record of success in all areas such as managing teams, improving processes and achieving target goals. Strong communication and problem solving skills. Skilled in MS Office, QuickBooks, and industry specific software. A quick learner with a solid work ethic and commitment to excellence. Seeing to leverage my skills and experience to make a positive impact in a new organization. Work History

Echo Canyon K9 - Head of Training and Development

Anthem, AZ

07/2020 - Current

• Designing and implementing training programs that address behavioral modification, obedience, advanced obedience and protection.

• Implementation of kennel management including but not limited to sanitization protocols, dietary management, medical management, waste disposal, storage of supplies, and supply stock/maintenance.

• Designing and implementing marketing protocols and customer relations. Oversight of website management and social media relations.

• Implementing secure data and storage solutions for private client information.

Midfirst Bank - Banking Assistant

Phoenix, AZ

11/2021 - 02/2022

• Opening and closing of branch while maintaining security protocols at all times.

• Possessing customer transactions and loan payments.

• Possessing of customer replacement cards and maintenance of logs.

• Balancing drawers and maintaining accurate balance logs.

• Assisting customers with confidential account information, requests and questions.

• Cross selling banking products and promotions creating to more revenue for the branch.

• Maintained customer relations and satisfaction.

adzptl@r.postjobfree.com

480-***-****

Phoenix, AZ 85086

Skills

Customer Acquisition and Retention

Consumer Relations

Organization & Time Management

Interpersonal Communication Conflict

Resolution

Project Management

Health & Wellness

Coaching & Training

Canine Behavior & Training

Animal Husbandry & Management

MS Office

Financial Management

Social Media Management

Graphic Design & WP Website Design

Education

Expected in 01/2025

Grand Canyon University

Phoenix, AZ

Bachelor of Science: Communication and

Psychology

03/2010

Arizona School of Massage Therapy

Phoenix, AZ

Certified Massage Therapist

Massage Therapy

Indigo Wellness Arizona - Massage Therapy Manager & Coordinator Phoenix, AZ

01/2018 - 04/2020

• Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.

• Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.

• Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.

• Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.

• Maintained employee schedules and maintained clients' treatment records and designed long-term care programs for return customers.

• Spoke with clients regarding health history, expectations, services and procedures for over 99% customer satisfaction.

Ralph Mueller & Associates - Assistant Administration Manager Scottsdale, AZ

04/2016 - 03/2018

• Reconciled and prepared various financial reports using Diamond Life and Microsoft Excel.

• Oversaw office inventory activities, including ordering and requisitions, supply management, shipment of million dollar gems/jewelry and possessing gems/jewelry received.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

• Maintained complex digital filing system for inventory information.

• Scheduled office meetings and client appointments for team of two professional GIA Gemologists.

• Managed the shipping and receiving of national and international parcels of high value diamonds, gems and jewelry.

• Transported high value diamonds and gems to and from cutters and setters.

• Managed website updates and social media presence. AK Social Media & Marketing - Content Social Media Manager Phoenix, AZ

01/2014 - 04/2016

• Trafficked all advertisements to target audience increasing sale revenue.

• Identified effective promotional methods and negotiated media through meticulous market research.

• Engaged social media audience by collaborating with graphic designers to develop visually appealing content.

• Developed paid client ads for use on diverse social media platforms.

• Helped clients develop website portals and social media pages to promote businesses.

• Built, implemented and updated effective SEO strategies. Certifications

Massage Certification

Chiropractic Assistant Certification

CPR & First Aid

RMT Life Coach

Reiki Master Teacher

Affiliations

AKC

Working Beauceron Club of America

Arabian Horse Association

United States Equestrian Federation

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