Marisa Levings Cruz

*** ******* ***, ****** ****, NC 27516

adzpax@r.postjobfree.com

www.linkedin.com/in/levingsmarisa

516-***-****

EXPERIENCE Pluto Health Inc., North Carolina

Operations Manager /Executive Assistant, July 2021 to present Operational lead at a fast pace startup growing rapidly since founded in 2020. Focusing on process content creation and coordination in HR, Support, and Implementation.

● Manage the human resources department, including overseeing employee performance, hiring, training programs, employee onboarding and offboarding.

● Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-drive

● Develop and implement recruitment strategies to attract top talent.

● Liaise with internal payments & external bookkeeping, and coordinate with tax services.

● Work with a team to implement administrative policies and procedures to ensure efficient operations, including overseeing technology support.

● Analyze operational processes and implement improvements to increase efficiency and reduce costs.

● Communicate regularly with the CEO, CFO and executive team to provide updates on operations, and human resources.

● Conference and event planning/coordination.

● Executive assistant to the CEO and other c-suite members.

● Manage all of CEO engagements, meetings, events, and communications to ensure she fulfills her obligations.

● HR-processing payroll well versed in Gusto system. Set up Employee payroll in numerous states around the country.

NYU Langone Reproductive Specialists of NY, New York Administrative Assistant, October 2017 to July 2021 Front-of-house representative for NYU Langone Reproductive Specialists of New York. As the first person patients came in contact with, I took great care to provide a professional and warm welcome while ensuring I was prepared to provide the guidance and information they needed.

● Actively handle client issues on a day-to-day basis. Kept patients calm, resolving issues/questions and/or formulating a plan they are comfortable with going forward in their care.

● Manage client concerns regarding future appointments, payments, services offered, and overall concerns with processes necessary during treatment.

● Provide emotional support to coping patients to better enable them to make decisions regarding their care.

● Professionally handle patient documents and records following proper HIPPA protocol.

● Skilled with Epic.

Tom James, New York

Sales Executive, January 2016 to August 2017

● Provided the highest quality client service to an array of high-powered professionals.

● Autonomously developed a personal client list through a combination of cold calling, networking organizations, and referrals.

● Actively maintained these trusted client relationships by providing high-touch and reliable customer service.

● Sought and received feedback regarding satisfaction from clients.

● Addressed and resolved client concerns regarding untimely deliveries, imperfect fit, and product quality in a timely and amiable manner.

EDUCATION Sacred Heart University, Fairfield, Connecticut Bachelor of Science, Health Sciences

Minor: Geriatric Wellness

CLINICAL Ella Jackson Senior Center, Bridgeport, Connecticut ROTATIONS Student Nurse, Spring 2013

● Interacted with a multitude of patients regularly.

● Discussed daily activities to ascertain their level of physical capability. ATHLETICS NCAA, Division 1 Women’s Lacrosse Team, Sacred Heart University VOLUNTEER Dunbar school Volunteer

● On a weekly basis, attended unprivileged first-grade class to give division one athletic perspective and encourage participation in sports.

Second Chance Animal Rescue

● Volunteered at the animal shelter fed, cleaned, and cared for animals without a home.

● Winthrop Hospital Volunteer