Eric Meurell

Palmetto, Florida.

916-***-**** cell, email: adzp4h@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/eric-meurell-67945/ Customer Coordinator, Success Manager

Overall, 30+ years of dedicated and passionate customer service, sales & technical leadership with 15+ years in network visualization/collaboration, (AV over IP), LAN/WAN and Wireless Networks and 15+ years in ATE, Automatic Semiconductor Test Equipment Industry.

• A "roll up your sleeves", hardworking, personable, professional, working directly with end users with proven flexibility and efficient time management.

• Driven by a sense of accomplishment by exceeding customer expectations domestically & internationally in sales customer service, technical support, project management, and applications engineering.

• A clear understanding of computer hardware and software deployment, IT, video collaboration and conferencing challenges.

Specialties: Network Visualization/Collaboration & IT Administration (LAN/WAN), Wireless Networks, Linux, Windows, TCP/IP, DHCP, DNS, VM’s, FTP, SSH/Putty, Control Room Installation HW & SW (very familiar with cable interconnections, videowalls, matrix switchers, Barco, Haivision, Crestron, RGB Spectrum, Matrox, Extron, HD Video/EDID, encoder/decoders, 3G/6G-SDI, UX-UI’s), Rest-API, & Wireshark. The Parker Group Inc., OR April 2018 – September 2023 TPG acquired the hardware & software IP of Barco’s AV over IP network visualization product line

(previously IP Video Systems – Silicon Valley, CA). Re-Engineered to create AVenue Crossroads Video Collaboration and Recording Product.

• Originally the senior architect & development engineer outlining the necessary changes for developing a brand- new viable, secure go to market product, AVenue Crossroads.

• Moved into the positions of Sr. Technical Sales & Director of Customer Service with empathy, patience, tenacity, and technical knowledge taking on 1st line of escalation for the frontline team, communicating daily, providing training, orchestrating schedules & action items.

• A clear understanding of Networking, AV Control & Huddle room operations. Integrated over 1,500 Audio-Video over IP, Encoders-Decoders and Servers in Control Rooms and working as a US DoD Civilian Contractor for the MDA (Missile Defense Agency).

Barco Inc. Sunnyvale, CA February 2012 – April 2018 Network Visualization & Collaboration Product Manager, Sr. Customer Support Manager Technical Specialist & Barco University Trainer for SaaS Cloud Products

• Customer Support Manager and one of several technical experts for system integrators installing control room and collaboration products, (CMS, TFN, OPspace).

• Sr. Trainer at Barco University for integrators and customers on ClickShare and SaaS Cloud Products, weConnect and Overture.

IP Video Systems, Sunnyvale, CA January 2009 – February 2012 Director Technical Customer Support & Sales Engineer

• IPVS designed and manufactured real-time video network streaming (AV over IP), to DoD integrators & customers, who need to collaborate/conference, distribute, and archive high-resolution SA (Situational Awareness) video/graphical analytics sharing with remote locations over their secure network.

• One of the original Product Managers on the product and soon after moved into Customer Service and Sales, responsible for an installed base of over 1,000 systems in several verticals including Oil & Gas, Defense and Government, Automotive, Medical and Pharmaceutical Markets. Eric Meurell

Palmetto, Florida.

916-***-**** cell, email: adzp4h@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/eric-meurell-67945/ Belden Inc. Silicon Valley, CA January 2007 – January 2009 Sr. Channel Sales & Applications Engineer, 802.11 Wireless Systems Engineer, Western Region, US

• Belden is a manufacturer of networking, connectivity, and cable products. The company designs, manufactures, and markets signal transmission products for demanding applications.

• Instrumental in delivering and deploying Belden’s first wireless products to the Enterprise

• Delivered technical presentations to Sales, Resellers & Integrators as well as managing all wireless installations. Azimuth Systems, (acquired by Anritsu) January 2005 – January 2007 Sr. Sales & Applications Engineer, Western Region US

• Azimuth’s 802.1X Wireless Test Equipment included the highly successful W-Series Platform, WPA2 & WMM Certification Benchmarks, 11n Channel Emulator & WiMAX Emulator.

• Started as an Applications Eng, promoted within 1 year to Sale Eng. (Apple, Marvell, Aruba, Broadcom).

• Booked $2.4M+ in Q1/06, (Quota $2.3M). Booked $700K in Q1/07, (Quota $600K). TeraBurst Networks January 2001 – January 2005

Director, Customer Service/Technical Sales Support & Production Test Eng. Mgr.

• Products included Video-to-Optical OCx SONET products.

• Instrumental in securing several Sales & Service PO's and developed an outstanding Customer Service team.

• Worked with design engineering to architect and develop several RF production automatic testers utilizing National Instrument LabVIEW and Teststand to automatically measure RF Isolation, Insertion & Return Loss for the specific customer use case.

Advantest America January 1998 – January 2000

Customer Service Engineer, Logic Test Product Engineer

• Sr. Customer Service Engineer, excelled rapidly to Logic Product Engineer for Advantest’s Logic Products

• Supported customers through test program debug, calibration, system administration and software installation.

• Led customer acceptances – key support engineer for Sales and Marketing and Japan R&D engineering. Megatest, Division of Teradyne June 1984 – July 1996 Western Region Service Manager, System Integration Eng. Product Engineering Mgr.

• Started as Western Region Support Engineer, promoted to Product Engineer and later promoted to US Customer Service Manager for all Logic Product Test.

• Managed a Western Region Service team of 9 engineers with supporting annual revenue for the division of $4M. Education

Penn State University Planet3 Wireless Certification

(ASEET, Electrical Engineering Technology) (CWNA, 802.11 Wireless Certification) Penn State University CompTIA Security+

(ASSRT, Surveying and Route Technology) (Cybersecurity Awareness Certification & DoD Annual Security Refresher Certifications)

Linux Operating System Security Certification Currently working on my CTS & CTS-I (AVIXA) Certification Active DoD Secret Clearance w/sponsor (eligible for access to classified information on a need-to-know basis)

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