John Wayne Verburg

Muncie, IN 219-***-****

Summary:

●Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and ability to develop loyal customer relationships.

●Detail-oriented promoting undeniable talents in Communication and Persuasion.

●Engaging and personable with the ability to promote a "client first" mentality.

●Highly effective at juggling multiple responsibilities at once and providing positive service. Known for top-notch service and great work ethic.

Education:

●High School degree, Manatee Community College Bradenton, FL

●I focused on business and computer technology.

Licenses & Certifications:

● Life and Health License needs renewal

Professional Experience:

IRI Online - CVS Health Care Free, Remote Jan 2022 – Jul 2022

Medicare Support Specialist

I was responsible for managing 3 Insurance offices for CVS Health. Primary focus on the senior market for Medicare products during the Open Enrolment Period. Responsibilities included the marketing and sales of Medicare advantage, Medicare Supplemental plans. Office responsibilities included maintenance and bookkeeping for my assigned locations which included Accounts Payable & Receivables.

Tele performance New York Life & United Healthcare, Hobart, IN Nov 2019 – Mar 2021

Licensed Agent & CSR

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Responsible for answering incoming calls processing policy changes, updated contact information and reviewed claims.

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Analysed customer requirements to determine which products or services would provide best fit. Organized and coordinated meetings and conference calls with various individuals.

Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.

Displayed consistent, positive attitude even during high-stress situations.

IRI Online - CVS Health Care Free, Remote 12/2020-03/2021

Teleperformance - UHC CSR & Licensed Agent

Responsible for enrolling prospects in United Healthcare Medicare Advantage plans.

Customer service inquiries, billing, claims, coordination of benefits, provider verification and assignment.

Sun n Fun Resort - Guest Relations Specialist

12/2018-4/2019

I was responsible for ensuring the guest have a relaxing stress free stay at the resort. I welcomed guest, addressed concerns and resolved any issues they may have to ensure customer satisfaction.

CarterWill: Inside Out - Paychex contract

5/2018-8/2018

I helped rollout the Paychex Flex sales lab by evaluating the current sales processes.

Tested various types of outreach via social media, email, and phone to schedule demonstrations for the Paychex Flex business services platform. Reviewed analytics to focus on productive behaviors to implement change.

Vengroff Williams, Inc: Accounts Receivable (Staples contract)

04/2017-04/2018

I was an account receivable specialist for Staples Business Advantage. I built strong relationships, and maintained correspondence to minimize account delinquency. I initiated outbound calls to collect, and secure payments for aging invoices. I reconciled accounts by processing payments, credits, debit memos, offsets and would

check misapplications.

My US - Logger (Adecco assignment)

10/2016 - 3/2017

I'm responsible for inspecting inbound packages and their content to verify it is compliant with export and the destination country's import laws. Logging the information into database, repack and label for shipping.

Acorn Management Public Relations Advisor

04/2016/-10/2016

Solicited stock brokers and financial advisor by offering value propositions with estimated market share estimates to entice them into recommending up and coming small caps that we were contracted with to promote to their clientele.

Bealls Inc. Fraud Support Specialist

10/2015-04/2016 I was responsible for processing, reviewing and identifying debit, and credit allocations and offsets, analyzing e-commerce, Internet, and phone transactions for suspicious and fraudulent activity. I would investigate questionable activity by contacting financial institutions to verify account holders and authorized signors the identity fraudulent activities to compile reports the stop the loss department for appropriate action.

A.P.A.C. Customer Service Associate (Detroit Energy)

08/2014 – 09/2015

I answer a high volume of inbound calls to assist clients with billing inquiries, disputes, re-allocations, and process payments for their appliance repair programs. I scheduled service calls to facilitate repairs. Job duties also included enrolling new clients, and selling additional services while following quality assurance guidelines.

OfficeMax : Seasonal PT Sale and Services Representative. 02/2014- 6/2014

Greeted customers, introduced myself, and quickly helped customers locate the product. I increased sales with computer services department by 15%. I facilitated computer maintenance, repairs, upgrades, and initial setups for new devices which included desktops, laptops, Tablet and smart phones

Jackson Hewitt: Customer Service Tax Support Representative

12/2012- 04/2014

I answered high volume calls plus used chat messaging to answer tax questions. I used their CRM software system, and provided instructions on correcting returns for proper re-submission.

Protocol Call Center: Customer Service

09/2010 - 12/2012

I was responsible for handling a high call volume to answer, and document inquiries for Medicare products. I was in charge of enrollment plus sales.

State College of Florida - Full TimeStudent 08/2009 - 04/2010

Robson Co. - Customer Support and Repair Technician

05/2008 - 06/2010

I handled incoming technical support calls advised clients how to install, and configure use of the product. I was responsible for scheduling, planning and making travel

Arrangements for my service runs nationwide for onsite repairs. I assisted with the manufacturing, ordering supplies, and shipping/receiving.

John's Computer Repair

10/2006-3/2014

I'm responsible for marketing and performing all aspects of computer network installation, maintenance, and repairs.

JP Morgan, Chase Bank - Personal Banke9/05 - 10/06

I helped to acquire, retain, expand new, and existing client relationships by proactively contacting customers to create a positive customer experience. I discovered their needs,

and future goals, and developed a well thought out plan for future personal financial growth.

Education:

Manatee Community College Bradenton, FL

I focused on business and computer technology.

IT:

I am fluent with the following programs and operating systems- Windows XP, Vista, Seven, Linux, and OSX, MS Office, MS Money, Quicken, QuickBooks, and have knowledge of Salesforce. I can design, build and troubleshoot desktops, servers and networks.

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