Customer Service Support
Resume:
Shantal Broussard
adzn9o@r.postjobfree.com
OBJECTIVE
Seeking areas of Customer Service, Procurement, Marketing, Contracts and Finance, proficient with Microsoft Office, Mapics, Powerlink, Laserfische. Able to meet deadlines efficiently, resolving problems independently, and utilizing initiative to improve processes and meet organizational objectives maintaining confidentiality.
WORK OF EXPERIENCE
Farmers Insurance July 2022 - July 2023
Customer Service Represenative
● Customer support
● Processing changes, payments and modifications
● Responding and providing resolutions to customer complaints, questions and concerns
● Communicating with clients/customers through various channels
● Provide customers/clients knowledge of new and existing products
● Communicating new ideas and coordinating with colleagues
● Provide customer satisfaction and professional customer support Goodman Manufacturing May 2014 - March 2021
Customer Service/Commodities Buyer
● Commodities Buyer for compressors, raw steel, fabricated steel, coil components, electronics
● Quality initiatives (DPPM, CAN's, SO's, FAI's, Line Rejects)
● Customer savings initiative.
● Manage New Product Introductions and Engineering Changes
● Use Powerlinc & Mapics to organize and locate inventory and operate spreadsheet
● Customer price negotiations,terms and transportation arrangements for merchandise
● Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed
● Insure customer loyalty with patience, interpersonal skills and improving customer/client skills.
● Manage new supplier/customer development to ensure supply base can meet requirements
● Advise customers/suppliers on product knowledge.
● Manage, and evaluate customer/supplier performance metrics and project timing
● Manage correspondence related to customers/suppliers including the issuance of purchase orders Berry’s Home Health Care
Certified Nurse Assistant February 2006 – April 2014
● Providing healthcare services to my customers/clients in a nursing home setting. budgeting bank account
● Provided directions and instructions to insure my clients/customers safety.
● Scheduling doctors, beauty shop, barbershop, and special outing appointments for my clients.
● Providing clients/customers companionship in the privacy of their own home.
● Preserving client care by minimizing discomfort.
● Budgeting bank accounts with inbound/outbound transactions.
● Performing household duties, assisting in personal hygiene, grooming, bedpan changes, diapering, bathing, shaving and oral hygiene.
● Maintaining strong clinical skills in obtaining vital signs, glucose checks, administering oral medications and open, closed wound care.
References available upon request
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