Customer Service Health Care
Resume:
Willie Lewis
Chantilly, VA 20151
Objective
To utilize management skills, exceptional customer service skills and accounting savvy to successfully implement quality and safe delivery of home health care services that reflect Agency’s philosophy and standards of care through effective management empowerment.
Summary of Experience
Over 13 Years of Management Experience for Fortune 500 Company
Over 2 Years of Financial Reporting Experience
Over 6 Years of Financial Accounting Experience
Education 1998 National University, San Diego, CA
BA, Bus. Management
Minor in Real Estate
Professional Experience:
10/15-6/22 DollarTree Stores, Inc.
Operations Manager
Oversee daily operations. Control and exceed daily, weekly and monthly budgets. Provide direction to customer service staff and cashiers Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses throughout the store.
7/13-9/15 Home Health Care Staffing & Solutions, LLC Chantilly, VA
Director of Operations
Oversee clinical care coordination of all disciplines. Responsible for recruiting, qualification compliance, licenses
and background checks of all staff. Maintain On-Call documentation. Assist RN’s as directed and participate in
developing and implementing all clients’ plans of care. Manage the process for orientation of new employees.
Oversee the coordination of Agency’s services with services of other community agencies. Consult with the
administrator and Director of Nursing/ Director of Clinical Services to determine a staffing pattern which will
accomplish stated objectives and promote maximum level of utilization of health personnel. Oversee adequate
staffing in times of emergencies. Oversee all staffing and visit assignments. Maintain all personnel files.
Responsible for all payroll duties. Ensure that all vendors, associated agencies and all account payables are payed
on a timely basis. Draft all outgoing documentation, letters, contracts, offer letters, termination and disciplinary
documentation on the agency's behalf. Create spreadsheets, analytical reports and other comprehensive tools to
measure growth, compliance, fluctuation and overall performance in various areas of home health care. Responsible
for ensuring compliance in attendance, job performance and office morale within the agency.
1/04 - 6/13 Lowe's Home Improvement Centers, Inc. Chantilly, VA
Assistant Store Manager
Responsible for managing store operations, sales, customer base and employees. Assigned specifically four major departments within the store. Each department consisted of 8-10 employees.
Effectively achieved monthly and annual sales goals for assigned departments.
Managed employees by assigning tasks, critical follow-up, and constructive feedback and monitoring results.
2/02- 1/04 ManTech International Systems Tech Chantilly, VA
Accountant
Processed cola, per diem and expenses for consultants deployed in Iraq.
Applied accounting standards with special attention to assure compliance with GSA requirements. Verified the accuracy of charges, corrected errors in accounts.
Performed unbilled A/R analysis.
Job duties included revenue recognition and billing for multiple contract types. Established invoicing requirements by reviewing fixed price, plus award fee, cost plus fixed fee, and time and materials.
Process monthly invoices (T&M, CPFF,CPAF and FFP).
Maintained all contract financial information and documentation. Interacted with and provided assistance to the internal accounting team. (Contracts, Project Control, Finance, Project Management, Collections, etc.)
3/99 - 7/02 ISR Solutions Chantilly, VA
Financial Reporting Officer
Responsible for preparing and reporting company financial statements for CEO and stock holders.
Financial statements comprised of six subsidiaries.
Performed General ledger journal entries.
Responsible for account reconciliations and analysis.
Contributed to month-end close processes and other duties which included account payables and receivables. Processed company’s receivables factoring.
Knowledge and Skills:
Received Certificate in Management Training Program. User knowledge in various accounting software: Timberline, Peachtree and Cost Point. User experience in a variety of home health care management software.
Expert in Microsoft Office, with proven expertise in Microsoft Excel.
Excellent verbal and written communication skills. Advanced interpersonal skills, maturity, and good judgment. Capable of meeting deadlines on a consistent basis. Good interpersonal skills with ability to act alone or in a team environment. Attention to detail and accuracy.
References: Walter Wesley 703-***-****, Fairfax County Park Authority
Mike Gibbs 703-***-****, Lockheed Martin
Roland Penny 703-***-****, US Government
Lynette Samuel 703-***-****, Mantech International
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