General Manager Customer Service
Resume:
Stephen Michael Jones
Restaurant Management/ Media Consultant-On Air Contributor
Bethesda, MD 20815
adzmlh@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
General Manager
PAUL French Bakery and Cafe - Bethesda, MD
March 2023 to Present
General Manager
Uno Pizzeria & Grill - Washington, DC
February 2022 to March 2023
Restaurant Media Consultant-On Air Contributor
ABC News Good Morning Washington, WUSA CBS Washington - Washington, DC April 2020 to January 2022
Represented local restaurants on local news networks with weekly restaurant status and updates from COVID related restrictions and requirements placed on local restaurants in the DMV area. Restaurant Management /Media Consultant
Alatri Bros Italian, Alozo, Stones Cove Kit BAr - Bethesda, MD April 2021 to December 2021
Created communication platforms for restaurant operations emerging from COVID restrictions. Implemented guidelines for staff/guest interactions and safety guidelines to use as restaurant capacities began to return to normal levels.
Profiled and highlighted restaurants with weekly media spots through local news affiliate (WJLA ABC GMW, WUSA CBS)
Assistant General Manager
Gregororios Trattoria - Bethesda, MD
December 2020 to March 2021
Oversaw entire daily operation of $3 million (annual sales) 250 seat facility. Implement daily schedules, specials and all ongoing continual education programs for employees. Maintain all weekly inventory controls to include P&L, Labor, and Marketing controls. NOTE: This position was eliminated due to COVED Restrictions General Manager
Amphora Group - Herndon, VA
March 2019 to March 2020
$5 million (Annual) 400 seat facility.
Closed to Coved Restrictions
• Operated and maintained staff of 75 employees for 24hr restaurant facility.
• Managed and implemented daily schedules for staff.
• Responsible for daily staff pre-shifts and ongoing education.
• Created teambuilding tools for staff utilizing successful Best Practices.
• Responsible for all new hires
• Manage and distributed all payroll disbursements
• Maintained and submitted all weekly P&L, COGS, and daily inventory controls. General Manager - Pizzaria Vetri Washington DC
Urban Outfitters - Washington, DC
February 2018 to March 2019
• Coordinated all aspects of the companies rebranding in the DC market
• Re-staffed all department heads
• Handled all daily operations to include staff training, ongoing brand education
• Established extended partnerships with local social networks, blogs, and additional media sources to promote brand.
• Met and exceeded units budget and sales expectations by 5% ($170k) through newly engaged BEO program which increased monthly sales between $9k and $20
• Achieved all monthly manager bonus requirements
General Manager/DM
Extreme Pizza Northern VA
2016 to 2018
• Handled all daily operations to include staff training, liquor and beverage procurement and control, menu development, daily specials, in-house web notifications.
• Coordinated and facilitated all information and interaction with guest regarding customer feedback daily discounts complaints.
• Worked with staff with ongoing training
• Coordinated and maintained weekly inventory controls and product counts.
• Created and maintained active communications with all vendors
• Monitor and administered all monthly and quarterly P&L reports
• Administered all payroll and labor reports
Operating Partner
The American Taproom Bethesda MD - Bethesda, MD
2014 to 2016
($4 Million Annual)
• Responsible for all daily operational platforms for restaurant and staff of 75 employees.
• Created and maintained comprehensive concierge program
• Implemented new protocols for customer relations and community partnership programs that
• Stimulated and raised monthly revenue streams.
• Maintained and consistently controlled monthly budget and labor resulting in consistent manager bonus payouts.
• Oversaw and maintained all daily /weekly/monthly inventory and COG measurements for both
• FOH and BOH. Consistently reduced monthly P&L controllable by 6%+
• Created all weekly schedules for FOH staff.
• Created and implemented all marketing procedures.
• Approved and coordinated all vendor relations and purchase contracts. General Manager
Arlington Rooftop Bar and Grill Arlington VA - Arlington, VA 2010 to 2013
• Responsible for all daily operational platforms for restaurant and staff of 50 employees.
• Oversaw and maintained all daily /weekly/monthly inventory and COG measurements for both FOH and BOH.
• Created all weekly schedules for FOH staff
• Created and designed all quarterly menu designs and changes
• Submitted all marketing and promotional material for owner approval
• Approved and coordinated all vendor relations and purchase contracts General Manager
Levis Port Café - Washington, DC
2008 to 2010
• Handled all daily operations and restructuring of restaurants new marketing format.
• Restructured restaurant P&L sheets to operate within owners anticipated budget and profit expectations.
• Managed all staffing issues.
• Created and implemented new catering menu and delivery/marketing component including all social media outlets.
• Managed all catering and special function accounts. Assistant General Manager
J. Paul's Georgetown
2007 to 2008
• Responsible for all daily operations of prestigious Georgetown Dining Saloon.
• Created weekly staff schedules for staff of 50, coordinated all aspects of restaurants inventory usage and ordering, oversaw and implemented all private dining events and functions.
• Facilitated all implementation of menu items and other product related material which included daily menu classes with staff (Front and back) of house, wine tasting and food education classes. Licensed Serve Safe food and ABC manager.
• Met weekly with General Manager and Regional Director of Restaurant Corporation to develop new marketing tools for future implementation. General Manager
Guards Restaurant Georgetown
2001 to 2007
• Responsible for the overall operations, revenue and marketing of one of Georgetown's oldest and finest dining establishment.
• Ability to conduct market analysis to be properly position restaurant.
• Successfully increased profit revenue 3 years in a row. Oversaw staff of 25 handling vendor negotiations and deliveries.
• Responsible for overall cost control and quality control of all food products which included daily kitchen and front of house inspections. Educated staff on daily specials, knowledge of wines, new liquor promotions and customer service skills.
President/Vice President Scheduling and Advance
Communication Office - The White House
1993 to 2001
Maintained ongoing communications between the White House Office of Communication, Legislative Affairs, Cabinet Affairs, President/Vice President Scheduling and Advance office regarding Presidential initiatives for 8 years.
Education
Bachelor's in Political Science
Old Dominion University - Norfolk, VA
Skills
• Payroll (10+ years)
• inventory (10+ years)
• Operations (10+ years)
• Training (10+ years)
• Scheduling (10+ years)
• Aloha (10+ years)
• Micros (10+ years)
• Profit & Loss (10+ years)
• Market Analysis (10+ years)
• Bartending (10+ years)
• POS (10+ years)
• Blogging (8 years)
• Management Experience
• Restaurant Management
• Catering
• Serving Experience
• Banquet Experience
• Budgeting
• Forecasting
• Public Relations
• Sales Management
• Kitchen Management Experience
• Marketing
• Restaurant Experience
• Food Safety
• Culinary Experience
• Social Media Management
• Strategic Planning
• Pricing
• Microsoft Office
• Upselling
• Event Planning
• Purchasing
• Negotiation
• Leadership Experience
• GM Vehicles
• Labor Cost Analysis
• Recruiting
• Events Management
• Business Development
• Guest Services
• Leadership
• Sales
• Management
• Organizational Skills
• Microsoft Excel
• Customer Service
• Supervising Experience
• Administrative Experience
• Inventory Control
Certifications and Licenses
ServSafe Food Handler
June 2020 to June 2024
Assessments
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
General manager (hospitality) — Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Bartending — Proficient
January 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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