Customer Service Credit Card
Resume:
Misty Daniel
Personal Info
Phone:
Email:
adzmjx@r.postjobfree.com
Address:
**** ** ***** *****, ***********,
*****, ** (US)
Customer service
Identification Verification
Product recommendations
Product recommendations
Skills
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Employment History
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered customer inquiries regarding store policies and procedures.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services. Cashier, Walmart . Guntersville, Alabama
Sep. 2016 - Sep. 2023
• Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
• Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
• Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
• Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
• Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
• Performed price changes on merchandise according to store policy.
• Adhered to food safety regulations by following proper storage procedures for all perishables.
• Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
• Inventoried stock on a regular basis to ensure adequate supply levels at all times.
• Ensured that all signage was properly placed, up-to-date, and accurate for pricing information. Produce Associate, Walmart . Guntersville, AL
Sep. 2016 - Sep. 2023
• Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
• Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
• Followed established sanitation guidelines when handling food items according to local health codes.
• Communicated with other departments regarding product availability or special order requests.
• Restocked shelves with new merchandise as it arrived in the storeroom.
• Assisted in setting up promotional displays in the department.
• Lifted heavy boxes of produce when required during stocking activities.
• Cleaned shelves and restocked with new inventory when products stock ran low.
• Restocked produce and removed expired or damaged merchandise.
• Received and unloaded new products upon delivery, checking for damage and order accuracy.
• Monitored work environment to maintain safety, cleanliness and organization.
• Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
• Checked prices and located products for customers.
• Operated balers, power jacks and slicing machines.
• Prepared products by adding tags and readying pallets for restocking.
• Assisted with weekly and monthly inventory audits and rotated stock to reduce waste.
• Prepared dough and cake batter for baking according to recipes.
• Managed inventory of ingredients, supplies, and finished products.
• Monitored product temperatures during baking process.
• Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
• Assisted in packaging and boxing of baked goods.
• Determined the quantity of items to bake based on customer demand.
• Ensured compliance with health regulations related to food handling and storage.
• Maintained cleanliness of work areas throughout shift.
• Trained new employees in proper bakery procedures and techniques.
• Followed all safety protocols when operating kitchen machinery.
• Stocked shelves with freshly-baked items as needed throughout day.
• Kept records of production batches and output amounts produced daily.
• Inspected quality of raw materials before use to ensure freshness.
• Checked expiration dates on ingredients prior to usage in production process.
• Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
• Provided excellent customer service by answering questions about products or taking orders from customers.
• Responded quickly to any issues that arose during baking process.
• Organized workstations for efficient workflow between bakers.
• Rotated stock regularly so that older items were sold first.
• Adhered strictly to all food safety guidelines while preparing baked goods.
• Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
• Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
• Arranged baked goods in attractive displays inside bakery cases to increase sales.
• Provided excellent customer service to foster satisfaction and loyalty. Bakery Associate, Walmart . Guntersville, AL
Sep. 2016 - Sep. 2023
• Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
• Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
• Listened to guests to understand needs and help each person select optimal products and services.
• Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
• Greeted incoming patrons, offered menu advice and documented order details and special preferences.
• Labeled bakery items by inputting data into digital weighing machine.
• Personalized cakes by writing desired words or adding other customizations.
• Used bread slicers and other bakery equipment to handle high-volume operations needs.
• Assisted bakery manager with coordinating product ordering, receiving and stocking.
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
• Stayed on top of changes in bakery menu to provide customers with optimal service.
• Operated point-of-sale system to receive cash or credit card payments and issue receipts.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Answered store and merchandise questions and led customers to wanted items.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Bagged or packaged purchases and wrapped gifts.
• Organized store by returning merchandise to proper areas and restocked displays.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended merchandise to customers based on needs and preferences.
• Described merchandise and explained use, operation and care.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Maintained records related to sales for store management.
• Placed special orders or called other stores to find desired items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Prepared merchandise for purchase or rental.
Shift Lead, Taco Bell. Albertville, Alabama
May. 2001 - Jan. 2016
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Confirmed accuracy of daily sales reports before submitting them to management for review.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Adhered to all health code regulations while preparing food items for customers.
• Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
• Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
• Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
• Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
• Reviewed time sheets for accuracy before submitting them for payroll processing.
• Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Supervised and led employees to maintain productivity and customer service levels.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Delegated tasks to employees and monitored activities and task completion.
• Checked orders for quality and completeness.
• Educated customers about offerings, promotions and pricing to boost sales.
• Coached team members to increase productivity and reduce workplace accidents.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Upheld company standards and compliance requirements for operations.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Managed daily workflow and scheduled staff for adequate coverage.
• Assisted general manager with operations game plan and company initiatives implementation.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Set specific goals for projects to measure progress and evaluate end results. Education
Northeast Alabama community college, Rainsville, Alabama GED, May. 2001
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