GENTILLESSE IRAKOZE

Mutanga-Sud

Bujumbura-Burundi

Mobile: +257********

Email: adzm6a@r.postjobfree.com

Nationality: Burundian

Gender: Female

Birth date: October 5, 1991

EDUCATION

**** – 2017 Advanced Diploma in Hospitality Management at Akilah Institute

Relevant courses covered:

Customer Care and Guest Services,

Hotel and Lodging Management,

Leadership and Business Communication

2010 - 2013

Institution: Ruyigi Lycee, Burundi

Award: A-level Diploma

Relevant subjects: History, Geography and French

2005-2010

Institution: Gisozi Lycee

1998-2005

Institution: Gisozi primary

Trainings

January 2018: Virtue Project International training, online

October 2019: Interpretation training at RSC Africa, Ruyigi

June 2021-Ongoing: Principles training from Global Entrepreneur Institute; online

Work Experiences

2017; Receptionist Housekeeping attendant at City Hill Hotel

Responsibilities included:

Checking in and out for the Guests

Doing bookings online

Doing Payments for guests who check out

Updating profiles, assigning rooms,

Posting some facilities ‘charges such as laundry, swimming pool and gym fees.

Cleaning guestrooms mid-stay and after departure.

Making beds.

Replacing dirty linens and towels.

Restocking guestroom amenities like toiletries, drinking glasses, and notepads.

Removing garbage, recycling, and room service trays.

Picking up and returning valet laundry items.

2018; Secretary at Hope and Development NGO

Responsibilities included:

Translating different documents from English to French or Kiswahili and vice-versa

Answering calls, taking messages and handling correspondence.

Maintaining diaries and arranging appointments.

Typing, preparing and collating reports.

Filing.

Organizing and servicing meetings (producing agendas and taking minutes)

Managing databases.

2019; communication at Better Burundi NGO

Responsibilies included:

Devising communications strategies,

Creating content,

Briefing vendors and organizing events

2020; Community officer at Tabitha Community in Action(TCA)asbl.

Responsibilities included:

Collecting information about community people's background especially orphans and widow.

Helping people to find the community services they need, such as legal help, medical attention, financial assistance and housing.

Giving to the widow and orphans information about social assistance program.

Interpreting to community people some documents to fill out, from English to krirundi or Kiswahili

Translating the community people's background from kirundi to French and English and Vice-versa.

June 2021-September 2022(half time 50%): Interpreter for refugees at RSC Africa, Ruyigi

Responsibilities included:

Facilitating the communication between a case worker and a refugee by interpreting from French, Kirundi and Swahili to English and vice versa

Translate the written documents of Marriage certificate, Refugees ID, training certificate, transcripts, Birth certificate, and other documents identifying the refugees.

October 2022-to Present: Associate Interpreter in UNHCR

Responsibilities included:

Helping to interpret in different interviews and translation of documents:

Resettlement case follow-up interview.

Resettlement case pre-screening interview

Assistance based on communication: Interpreting during interviews with refugees for the resettlement process, during protection cases and their follow-up.

Participating in the interpretation during the visit of the mission of the Regional Bureau of the UNHCR in the different refugee camps

Translating letters from Refugees to Protection or Resettlement office

AWARDS

March 2016: Certificate of Completion of Quality Service training in Hospitality Management at Akilah Institute

December 2015: Certificate of Excellence in Leadership for exhibiting exemplary leadership skills and Akilah pledge values and qualities at Akilah Institute

October 2015: Online Certificate of Completion of the Introduction Training for the Virtues Project International [www.virtuesproject.com],from online training

September 2017: Internship certificate from Park Inn by Radisson Hotel Kigali

October 2019: Certificate of completion RSC Africa's Course Requirement For Interpreter Training

March 2022: Online certificate of completion the Self Government module from Global Entrepreneur Institute(Ohio-USA)

May 2022: Online certificate of completion the Productivity module from Global Entrepreneur Institute(Ohio-USA)

August 2022: Online Certificate of completion Management Module from Global Entrepreneur Institute(Ohio-USA)

ADDITIONAL SKILLS

Problem solving skills: I am able to resolve different kinds of conflicts in a respectful way.

Languages Skills: I am good at speaking, listening and writing English, French,Swahili and Kirundi

Communication skills: I am able to listen and respond people clearly.

Computer skills: I am able to use Ms. Word, Ms. Excel, PowerPoint and Internet.

Time management skills

PERSONAL INTERESTS

Meeting people from different nationalities and cultures to exchange views and opinions.

Working in team

Values

Integrity

Respect

Time management

REFERENCES

Doctor Dave Migliore

Dean of Global Entrepreneur Institute

adzm6a@r.postjobfree.com

Interpreter Unit, RSC Africa

Email: adzm6a@r.postjobfree.com@akilainstitute.org

Henny Brandwijk

Facilitator for the Virtues

adzm6a@r.postjobfree.com

Eric Muganga

HR Manager

adzm6a@r.postjobfree.com

Park Inn by Radisson Kigali.

Jimmy NDIHOKUBWAYO

Legal representative of Hope and Development

adzm6a@r.postjobfree.com

Valentin KAVAKURE

Founder of Better Burundi

adzm6a@r.postjobfree.com

I, Gentillesse Irakoze, do certify that the information provided above is true.

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