Shellon Hooten

Seasoned Insurance professional

Louisville, KY

adzkdu@r.postjobfree.com

+1-502-***-****

With over 20 years in sales and customer service, I want to do what I truly feel is such a rewarding position, providing outstanding service to all I help. Looking for a company that need a caring dependable, empathic, ethical person such as myself, to sell and provide outstanding service in the Insurance industry. I have the skills needed to fulfill this position.

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Sales Representative

Good2Go Auto Insurance Company - Louisville, KY

June 2017 to November 2022

Remote Auto Insurance Sales by phone from an home office setting, helping customers find the best coverage for their situation and budget. This is a in-bound calling system. Collecton Specialist

Northland Grup - Louisville, KY

September 2015 to May 2017

Northland Group is a collection agency for a Leasing company, duties included, explaining the lease to customers, taking payments over the phone, making arrangements to pay-off the lease, also had to trouble- shoot some of the merchants that carried the Lease. Member Service Representative

Teleperformance - Louisville, KY

December 2014 to September 2015

Performed customer service task for Military personal, regarding their USAA Federal Credit Union Account, assist them with their banking needs using Citrix. Was promoted to the Fraud Department, were I assisted the customer with finding fraudulent activity on their account, compiled a report for review by a Fraud Analyst

Insurance Agent/ Recruiter

Primerica - Louisville, KY

March 2013 to November 2014

Sold Life Insurance and Investment products to new clients, also recruited new agents, trained new agents in the field. Attended all mandatory out of town meetings. Was promoted to Regional Manager. Life Skills Trainer

Neuro Restorative - Louisville, KY

October 2009 to March 2013

Worked with Traumatic Brain Injured People. Helped them with basic life skills, to help them live a somewhat independent life.

Administered medication, documented medical logs, and the progress of each member daily, transported participants to therapy sessions. Train in CPR and Hazmat Sales Associate

Macy's - Louisville, KY

February 2007 to October 2009

Provided customers with outstanding service! Assisted with their fashion choices, helped with add-on sales,

provided totally the best customer service experience, finished the transaction with a POS, helped save them money by offering credit options, Had many repeat customers. Humana enrollment specialist

ICT Group - Louisville, KY

October 2005 to January 2007

Enrolled Seniors in the new Humana's Prescription Part D plan, duties included, explaining the different plans available to them, entering all the medications they needed for the plan, provided them great customer service.

Insurance Agent

Monumental Life Insurance Co - Louisville, KY

November 1999 to September 2005

Sold Life, Health & Property Insurance to existing and new clients, prospected constantly, collected monthly premiums, I was the family Insurance agent, processed death claims, any service that was needed, I was there!

Education

Graduate Certificate in Life, Health, & Property licenses Jefferson Community and Technical College - Louisville, KY April 1994 to November 1995

Associates in Business Administration

RETS school of technology - Louisville, KY

March 1994 to April 1995

Skills

• Customer Service Representative (10+ years)

• Healthcare (3 years)

• Health Insurance (2 years)

• Auto Insurance (5 years)

• Life Insurance (10+ years)

• Insurance Sales

• Citrix

• Salesforce

Links

https://www.jobcase.com/p/shellon.hooten

Certifications and Licenses

Life and Health Insurance License

April 1994 to Present

NPN ID:P031975 Licensed to sell Auto Insurance

Producer # 1918016

Property & Casualty Personal lines 20/40

June 2017 to Present

Licenses to sell Auto Insurance

Additional Information

Worked in several computer systems for my job, including Salesforce, work platforms, can run any required system.

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