Kia Pryor-Molina

KP

Columbus, OH *****

adzk99@r.postjobfree.com

+1-614-***-****

Hardworking Customer Service Representative with years of experience working in a fast-paced, environment. Trained in project and time management with extensive knowledge of sales strategies and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Work Experience

Customer Service Representative

Huntington Bank - Columbus, OH

January 2020 to Present

Responded to customer requests for products, services and company information.

● Answered constant flow of customer calls with up to 12 calls in queue per minute.

● Provided primary customer support to internal and external customers in fast-paced environment.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Cultivated customer loyalty, promoted repeat customers and improved sales. Team Leader/Supervisor

McLane Company - Lockbourne, OH

December 2013 to January 2020

Double checked records, daily reports and inventory transactions to identify and correct variances.

• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

• Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.

Assistant Manager

Finish Line - Naperville, IL

May 2013 to November 2013

05/2013 - 11/2013

● Responsible for working with Finish Line Management to achieve operational goals and standards, providing support to the Store Manager by focusing on the administrative and Human Resources aspects of the management role.

● Inventory Control and Customer Service.

● Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

● Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

● Trained team members in successful strategies to meet operational and sales targets. Customer Service Team Leader

OfficeMax - Chicago, IL

June 2008 to April 2013

Prepared quarterly reports by collecting and analyzing customer information.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Associates in Business Management

Waubonsee Community College - Sugar Grove, IL

2007

Skills

• Complaint resolution

• Order fulfillment

• Report preparation

• Strategic sales knowledge

• Forklift operations

• Warehouse management systems

• Assembly and production

• Operations Support

• Cost reduction

• Logistics

• Advanced problem solving

• Timeline management

• Team oversight

• Interdepartmental coordination

• Budgeting

• Procedure development

• Customer Service

• Call Center

• Warehouse Experience

• Freight Experience

• SAP

• Warehouse Supervisor Experience

• Warehouse Management

• Shipping & Receiving

• ERP Systems

• Supply Chain

• Merchandising

• Microsoft Excel

• Leadership

• Purchasing

• Order Picking

• Manufacturing

• Materials Handling

• Warehouse Distribution Experience

• Administrative Experience

• Inventory Control

• Computer Networking

• Recruiting

• Packaging

• Negotiation

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