Customer Service Care

HEATHER BUCK

Joplin, MO *****

Phone: 417-***-**** Email: adzk53@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Alorica Joplin, MO

Customer Service Representative 10/2017 - Current

Customer service professional with diverse experience in providing over the phone and online customer care. Customer care oriented with a passion with working with people.

Banking Services 09/2022 – Current

Compile information about new accounts, enter account information into computers, and file related forms or other documents

Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit. Carry out special services for customers, such as ordering bankcards and checks

Answer customers' questions and explain available services, open various accounts as requested

Interview customers to obtain information needed for opening accounts

Investigate and correct errors upon customers' request, according to customer and bank records

Educate customers on the process to execute wire transfers of funds

Explain, promote, and sell products or services using computerized information about customers to tailor recommendations

Retail Services 10/2017 – 09/2022

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Determine charges for services requested, collect deposits or payments

Complete insurance documentation, prepare change of address records, or issue service discontinuance orders

Review insurance policy terms to determine whether a particular loss is covered by insurance

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise or refunding money

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods

OTHER WORK EXPERIENCE

Packer Express, Joplin, MO 07/2017 - 09/2017

General Production People Link, Carthage, MO 05/2015 - 06/2017

General Production Beckart TEC Staffing, Rogers, AR 08/2016 - 02/2017

General Production Hampshire Pet Food, Joplin, MO 11/2015 - 03/2016

Server New Day Café, Joplin, MO 07/2013 - 05/2014

EDUCATION

Arkansas Department of Education Fort Smith, AR

High School Equivalency Diploma

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