Customer Service Account Executive

TAMMY HENRY

1-870-***-**** ● adzjt4@r.postjobfree.com ● Walnut Ridge, Arkansas 72476

XPERIENCE

Works well in a high-pressure environment. Skilled in full revenue cycle from admissions to reimbursement Proven track record leading teams to improve performance in AR Management Skilled at encouraging others and developing rapport, mentoring, coaching, and motivating to maximize performance. Quickly learn procedures and methods, and able to implement efficiently and effectively to meet Revenue Cycle needs Organized and efficient. Patient Access Supervisor- May '23 - Present

Lawrence Memorial Hospital, Walnut Ridge, AR

• Review and approve payroll tracking overtime and time clock violations.

• Complete the Position Management process to get open jobs posted.

• Review applications, select applicants for initial interview peer interviews, and send a hiring recommendation to HR.

• Initiate training and assign a mentor to complete the training process.

• Orders and maintains appropriate supplies.

• Investigate and report quality assurance results to associates with recommendations for improvements.

• Maintain the schedule for a department that operates 24/7; assess staffing patterns and schedules to optimize departmental resources and productivity.

• Ensuring accuracy and completeness of daily registration

• Ensuring a high level of quality service is being provided to patients.

• Taking responsibility for adequate staffing and overage in all patient access areas DFA Service Representative- Nov '21 – May '23

State of Arkansas, Jonesboro, AR

• Examines evidentiary records, including tax returns, applications, forms, vouchers, documents, and reports, to verify accuracy and compliance with laws and regulations.

• Serve as the first point of contact, greeting taxpayers, answering phone calls, and transferring calls to proper personnel.

• Maintain updated manuals and computerized files.

• Explain applicable laws or program requirements to taxpayers and revenue agents.

• Computed taxes, penalties, interest, or refunds due and prepared forms to bill taxpayers.

• Developed and prepared detailed reports on audit findings.

• Operated computers and used job-related software to develop, modify, and implement recordkeeping and accounting systems.

•

Teacher Assistant- Oct '16 – Jan '17

Arkansas Early Learning, Jonesboro, AR

• Provided classroom management support to the teacher in classes with up to 25 preschool students and ensured a safe and positive learning environment for children.

• Delivered support to the teacher for the implementation of lesson plans and activities.

• Resolved student conflicts and taught emotional coping skills to aid personal growth and development.

• Implementing the teacher's lesson plans and supporting daily classroom schedules

• Supporting each child's social, emotional, and intellectual growth and development

• Maintain communication with parents, staff, and faculty on the student's progress. Assistant Manager- Jun '13 – Dec '14

Americas CarMart, Paragould, AR

• Supervise all employees (thirteen)

• Hired two sales representatives over two years.

• Developed a quarterly and annual sales budget.

• Planned and directed staff training and performance evaluations.

• Provides superior customer service.

• Handles customer service problems using established policies/procedures.

• Manages and achieves CarMart service standards as delegated by the Assistant Manager

• Manage a team of customer service representatives to provide professional advice and good customer service. Retail Sales Merchandiser- Jun' 12-SEP'13

Advantage Sales and Marketing, Jackson, Tennessee

• Organized and tidied the store by returning merchandise to the proper place and dusting and washing down shelves and counters.

• Used scanning device to determine placement, track inventory, and assess replenishment needs.

• Based on available space, merchandise on hand, customer demand, and advertised specials.

• Obtained merchandise from bins and shelves.

• Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Took inventory of merchandise to identify items needing reordering or replenishment.

• Received and counted stock items to record data manually or on a computer. Account Executive – MAY` 11-OCT'12

KFVS12, Cape Girardeau, Missouri

• Developed project quotas and sales goals to meet revenue and budget expectations.

• Delivered proposals and presentations regarding product benefits.

• Created and implemented strategies to capture new markets and expand our customer base.

• Performed strategic project development for prospective, new, and existing clients.

• Utilized Microsoft Office and CRM software systems to draft and disseminate reports, spreadsheets, and other documents.

• Researched and documented account trends to forecast expected sales. Account Executive – JAN '08 – APR '10

Concord Publishing House, Cape Girardeau, Missouri

• Built and maintained relationships with key stakeholders to drive sales.

• Collaborated with sales, production, and marketing teams throughout project lifecycles to increase productivity and revenues.

• Defined and implemented action plans to achieve quarterly sales targets.

• Presented detailed sales reports and recommendations to senior management.

• Coordinated with external vendors to ensure timely delivery of goods and services.

• Cold-called and followed up with prospective customers to promote overall satisfaction and continued business.

• Researched and documented account trends to forecast expected sales. EDUCATION

EXPECTED GRADUATION DEC '23

Bachelor Of Business Administration in Human Resource Management Candidate Strayer University, Memphis, TN

Relevant Coursework: Taking Charge Economic Future, Communication: The Key to Work, Principle of Finance, Navigating a Digital World, Principles of Economics, Business Ethics, Thinking it Through, Accounting l, Social Intelligence, Human Resource Management, Business and Society, Global Human Resource Management, Staffing Organizations. MAY '96

Egyptian High School, Tamms, IL

AUG '15

Bachelor Of Science (B.S.) In Business Administration Southern New Hampshire University, Manchester, NH

Relevant Coursework: Psychology of Personality, Decisions through Psychology, Abnormal Psychology, Principle of Management, Introduction of Marketing, Introduction into Business, Business l, Introduction into Cultural Anthropology, Perspectives in Social Science, Perspectives in History. SKILLS

Communication; Teamwork; Flexibility; Time Management; Customer Service; Attention to detail. Technical: Customer Support Information Confidentiality Microsoft Excel Tax Software Social Perceptiveness Handheld Computer Device Software Adobe Systems Adobe Flash Database Management Microsoft Outlook

CERTIFICATIONS

Protecting Information Training Keeping Your Office Secure Training Working Remotely: Anywhere, Anytime Training Recognize and Reporting Security Incidents Training Once gone, You Can't Get Data Back-Training Don't Let Your Trash Be Someone Else's Treasure Training Beware: Others May Be Manipulating You Training You're Being Phished Training Heart saver First Aid CPR & AED Certified

REFERENCES

References available upon request.

Contact this candidate