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Desktop Support Engineer

Location:
Frisco, TX
Posted:
September 06, 2023

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Resume:

Supriya Telkar

Email Address: adziro@r.postjobfree.com

Contact Number: +1-313-***-****

Summary :

Introduction :

I have around 7 years of total experience which includes Electronics Industrial with expertise in testing and troubleshooting, where my job profile involves testing power supply, wireless and wireline boards etc. I also worked as a lecturer in the Computer Department and was teaching subject like Microprocessor (8086). Work Experience:

• Hindustan Computer Limited (HCL) - Contractor December 2022 to till date Working as L1 Desktop Support Engineer providing Remote Desktop support to HCL Customer over call and chat with following responsibilities.

- MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation)

- Working knowledge of Service Now ticking system.

- Basic Operating System Troubleshooting

- Strong knowledge of Microsoft based operating systems with emphasis on Windows.

- Installation and troubleshooting of approved software

- Printers - Troubleshooting & Printer Access

• Inter-Commercial Business Systems (ICBS) July, 2021 to November 2022 Worked as a Wireline and Wireless Electronic Test & Repair Technician with following responsibilities.

– Repairs to the component level various telecommunications PCB.

– Attain and maintain minimum production rate as determined by Management – Verifies system performance by completing operational tests.

– Completes repairs by adjusting, calibrating, aligning, modifying, repairing or replacing parts, components, or circuitry.

• D.Y.Patil Polytechnic College. July, 2008 to September, 2012 As a lecturer in Computer Department and teaching subject like Microprocessor (8086).

• Terna Polytechnic College. June, 2007 to May, 2008 As a lecturer in Computer Department and teaching subject like Microprocessor (8086).

• Surge Technology Controls (I) Pvt. Ltd. 10th May 2005 to 20th October 2005 Surge Technology Controls (I) Pvt. Ltd. is a Power Electronics Company engaged in Research and Development, Production and Testing of DC-DC converters, AC-DC converters, UPS having BSNL, VSNL,etc. are the customers, where my job profile involves testing of products and if there is any fault, solve that fault.

Personal Information:

Technical Projects :

• Test Routing of Embedded Universal Kit using (Sponsored by AFTEK)

• PDA (Personal Data Assistance) which is used in Pigmibanking, Bus conductor, MSEB.

• PC to Printer Wireless Communication using IrDA.

• Intelligent Battery Charger.

Computer Skills : Windows, Word, Excel and PowerPoint Permanent Address: 13312, Tabasco Cat Trail, Frisco, TX, 75035 Date of Birth: May 07, 1983

Education: Electronic and Telecommunication Engineering. SUPRIYA TELKAR



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