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Administrative Assistant Customer Service

Location:
Arlington, VA, 22201
Salary:
$75,009
Posted:
September 06, 2023

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Resume:

Maria Susana Sullivan

**** *. ****** **. ***.***

Arlington V.A 22209 571-***-****

adzikv@r.postjobfree.com

CURRICULUM VITAE

Experience

****- **** ***** ******** ******** Corporation, Tysons Corner, VA Compliance Analyst Sr– HMDA, NMLS, ECOA/ Reported to the VP Compliance Officer Merit Increase received on 3/2021

Promoted to Sr. Compliance Analyst on December 2021 Merit Increase received on 3/2022

Under general supervision of the Compliance Vice-President, review, analyze and validate the accuracy of loan information reported in the Ellie Mae Encompass system to ensure compliance with the Home Mortgage Disclosure Act, and Equal Credit Opportunity Act (ECOA) requirements.

· Assist Manager in preparation of periodic loan activity reporting, annual loan activity submissions, regulatory examinations or ad-hoc assignments as required.

. Handling Team’s email inbox either providing information by answering questions and requests from the business units and or distribute the email to the correct team member.

· Identify, correct and track HMDA, NMLS, and ECOA errors as well as report any potential concerns about non-compliance with regulatory requirements to management.

· Establish and maintain effective communication with lending associates for completion of required loan file documentation.

· Support manager in preparation and maintenance of the loan application register (LAR).

· Ensure the HMDA LAR is accurate within thirty calendar days after the end of each calendar quarter.

. Encompass and Microsoft Office knowledge.

2014-2016 First Guaranty Mortgage Corporation, Tysons Corner, VA Collateral Processor Duties/ Correspondent Department Job Duties similar as the previous Company (described below) 2005-2014 WestStar Mortgage, Occoquan, VA Collateral Processor/Receptionist/ President's temp. Assistant.

Review collateral documentation pledged to the Bank to ensure compliance with the Warehouse’s Products Policy.

Preparation of the outgoing securities collateral documentation between the member, the Bank, and third parties. These third parties may include securities and document custodians, and services. Review of the accuracy of information provided by our Bank on the collateral list and the adequacy of legal documentation included in the files. Communicate with members, as needed, to cure document and data deficiencies in a timely manner.

Prepare reports on collateral as requested by the Collateral Supervisor, Accounting Department and Post- Closing department.

Ensure that quality customer service is provided to the different Warehouses & Investor, law firms, third party custodians, Federal Reserve Bank staff, corporate credit unions, and Bank staff and management in an effective, professional, and courteous manner. Prepare daily Transmittals in an Excel spreadsheet listing all the Collateral outgoing files sent out to the different Warehouses, helping both entities; our Bank and the Warehouses and able to work some transactions in advance.

Connect the Warehouses Systems in a daily basis in order to keep updated information on Collaterals status.

Provided administrative assistance, organize and schedule appointments, setting up for meetings, and reordering supplies, providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience. 2001 -2004 Embassy of Venezuela, Washington DC - CFOs Administrative Assistant. Duties:

I took over the CFO’s Responsibilities for one year period since she was a Diplomatic Foreign Affairs Employee and after been relocated, I handled the Embassy, employees and Ambassadors Residency’ s budgets.

Assist the Accounting Manager on handling the different Budgets assigned to the Embassy.

Participating in the preparation for the annual budget based on previous expenses. Account management and making payments.

Prepared excel balance sheets for maintaining records in a monthly basis. Receive, record, and bank cash, checks, and vouchers. Calculate and prepare checks for utilities, maintenance And other payments.

Compare computer printouts to manually maintained journals in order to determine if they match. Reconcile records of bank transactions. Provide general administrative assistance In charge of payments to employees and Embassy suppliers & maintain inventory records. Act as liaison between suppliers and Embassy for office equipment and general building maintenance. 1997- 2001 Receptionist

Duties included:

Giving technical support in conferences and exhibitions Providing Logistical support in general events

Providing tourist and consular information on the phone as well as answering queries on the internet Participated in the set-up of the Venezuelan Presidential Elections held at The Embassy

1996 VPU Consultores, S.A Caracas, Venezuela Personnel Analyst Sorted curriculum of candidates looking for employment out according to the profile requested by clients. Advised potential candidates

Education

1994 -1997 Industrial Technical University Institute IUTIRLA Caracas, Venezuela Associates Degree in Human Resources

Skills

Proficient in Spanish and English

Proficiency in Microsoft Office

Analysis

Professionalism

Problem Solving

Supply Management

Inventory Control

Verbal Communication

Attention to Detail

Multitask

Teamwork

Discretion and Judgment

Patience

Anticipates Needs

Emotional Intelligence

Flexibility

Courses taken

QuickBooks - Arlington, VA

How to be a Loan Officer - Fairfax Public School

Time Management - Fairfax Public School

VHDA Procedures -Fairfax, VA

Fundamentals on Venezuelan Labor Laws Such as paid leave BNMG, Caracas, Venezuela



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