Technical Support Customer

DAVID BRAKEFIELD

CONTACT

[* 1-205-***-**** _ adzg1i@r.postjobfree.com

* ** *********** *******

JASPER, AL 35504

SKILLS

Investigative skills

+ Customer relations

+ Project management

Conflict mediation

EDUCATION

MASTERS OF ART IN EDUCATION

University of Montevallo

2008-2011

Bachelor of Science in Social

Science

UNIVERSITY OF MONTEVELLO

2003-2005

PROFILE

Diligent in customer support and strong aptitude for working with little supervision

in remote environments. Competent in listening to customer needs, meeting quality

standards and staying current on product and service updates. Highly empathetic

and supportive team player. Positive, upbeat, highly adaptable to addressing diverse

customer needs. Proven history of building trust with customers to promote

satisfaction, resolve concerns and maintain long-term loyalty. Personable, friendly

and solution-oriented customer-focused team player offering expertise in conflict

WORK EXPERIENCE

T1 SERVICES PRO +

KELLY CONNECT 2021-2023

e Provided technical support to customers via phone, email, and chat

e Troubleshooted a variety of technical issues, including software, hardware,

networking, and configuration problems

e Resolved customer issues in a timely and efficient manner

e Maintained a high level of customer satisfaction

Security Guard Officer

WALT DISNEY WORLD

+ Worked with local and federal law enforcement agents to apprehend ate 2tee

suspicious individuals. st.

© Investigated alarms and disturbances to maintain safety. * Monitored [Number]

security cameras and fire, building and alarm systems.

e + Operated scanning equipment to keep entrance lines moving efficiently

e + Guarded restricted areas to prevent unauthorized entry

© Operated scanning equipment to keep entrance lines moving efficiently. +

Oversaw premises to identify security risks to promote employee and visitor

safety

© Circulated among patrons and customers to keep abreast of emergent security

situations

© Operated and maintained x-ray and metal detection devices at building

checkpoints.

e Investigated suspected incidents of fraud, employee theft and embezzlement

and reported findings to law enforcement.

e Used X-ray machines and other devices to screen guests entering premises..

e Inspected parking lot to verify parking permits and ticketed or towed all

unauthorized vehicles

Contact this candidate