Customer Service Social Media

KAREN BOONE **** Crocus Rd Jamestown, KY *****

859-***-**** adzeli@r.postjobfree.com

Operations Administration Marketing Professional Qualifications Summary:

Multiple years of progressive experience in Operations, Human Resources, Marketing and Customer Service. Highly skilled at multi-tasking, problem-solving and thinking outside the box. Reliable team player with experience motivating others in the workplace. Task oriented, risk taker and innovative leader, looking for next opportunity in an upper management or executive role.

Experienced in hiring, training, mentoring, motivation and evaluation of employees. Adept and experienced in providing solutions, strong leadership, and communication skills.

Compassionate Deadline Driven Strong Work Ethic Punctual

Productive Organized Honest Independent

Dedicated Energetic Loyal Self-Starter

People Oriented Flexible Artistic Enthusiastic Skills:

Accounting, Advertising, Business Management, Communication, Customer Service, Credit, Financial Management, Financial Statements, Hiring, Materials and Inventory Management, Negotiation, Pricing, Recruiting, Sales, Shipping, Staff Management and Supervision, Web Site Production and Social Media. Accomplishments:

Improved the quality of flower processing by 100%

Increased sales by 50% through strategic use of Google ads over span of 10 years

Increased sales by 30% using online advertising

Streamlined delivery system resulting in increased efficiencies and numbers of deliveries

Grew the bottom line through networking and social media efforts Professional History:

NATIONAL PARK RESERVATIONS, Kalispell, Montana 2019 to 2023

Reservation Agent

Assisted clients in planning their national park vacations with lodging offerings both inside the parks as well as in the gateway communities. Ensured excellent service standards and responded efficiently to customer inquiries and maintained high customer satisfaction through managing large amounts of incoming phone calls; generating sales leads; identifying and assessing customers’ needs to achieve satisfaction; building sustainable relationships and trust with customer accounts through open and interactive communication; providing accurate, valid, and complete information by using the right methods/tools; meeting personal/customer service team sales targets and call handling quotas; handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution; keeping records of customer interactions, processing customer accounts and filing documents; following communication procedures, guidelines and policies; and taking the extra mile to engage customers. KREATIONS BY KAREN, Lexington, KY 1992 to 2019

Owner

Oversaw service-providing activities; reviewed sales reports and financial statements; maintained daily operations smoothly; managed staff schedules and work assignments; planned the use of materials and goods; engaged in staff recruitment, interviewing, hiring, training, evaluation; selected goods and services to be offered; set prices and credit terms; interacted directly and productively with customers; selected and procured goods for resale; represented management in purchase negotiations; managed all accounting in QuickBooks; maintained business website and content; advertised through social media (Facebook & Instagram); designed flower arrangements for all occasions. Directed operations of a private sector organization; oversaw service-providing activities; supervised distribution activities such as product packing, planning truck routes, determining shipping methods; directed pricing and sales activities; measured productivity and cost efficiency; cooperated on all levels to develop effective internal procedures; conducted staff performance evaluations; spearheaded and collaborated on sales promotions; planned for future customer demand; interacted directly and productively with customers; selected and procured goods for resale; planned, organized and designed all floral arrangements for large events; Just in time inventory manager; artistically created and imagined daily floral arrangement designs.

KAREN BOONE 859-***-**** adzeli@r.postjobfree.com Page 2 Professional experience continued

FIRST SECURITY NATIONAL BANK, Lexington, KY 1987 to 1992 Compliance Department

Loan Review

Commercial Mortgage

Certifications:

Flower Preservation Certificate 2017

Loan Review Certificate

1992

Civic and Community Involvement:

Business Network International (BNI)

National Association of Women Business Owners (NAWBO) Professional Women’s Forum (PWF)

Daughters of the American Revolution (DAR)

Lexington Commerce

Awards:

NAWBO, Business Owner of the Year & Corporate Partner of the Year Computer Skills:

QuickBooks

SEO, Google Ad Words

Microsoft Office

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