Administration, customer service

Location:

Somerset, KY, 42501

Posted:

August 31, 2023

Contact this candidate

Resume:

Todd Vance

Position allowing for parlay of demonstrated organization, customer service,

communication, and management skills proven by over 12 years of successful military service, and college education.

Somerset, KY 42503

adzdhb@r.postjobfree.com

+1-606-***-****

Motivated, personable, professional with multiple college degrees and a history of successful administrative and clinical duties while in the Army, college, and civilian life. Talent for quickly mastering technology -completed the prerequisite course work for the nursing program while working full time (night shift). Diplomatic and tactful individual with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records; demonstrated a history of producing accurate and timely reports; meeting stringent military and government guidelines. Flexible and versatile - I can maintain a sense of humor under pressure. I am Poised and competent with demonstrated ability to easily transcend cultural differences. I thrive in a deadline-driven environment and have excellent team-building skills. Authorized to work in the US for any employer

Work Experience

Patient Access Representative

R1 RCM - Somerset, KY

August 2022 to Present

• Working on computers and answering phones to intake information in a busy environment.

• Working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.

• Helping people who may be very ill or worried. Being there for them and listen carefully to ease their anxiety. Asking follow-up questions and build rapport in real time.

• Update demographics, billing information, Medicare, Medicaid, and private insurance during patient interviews to obtain pertinent registration information.

• Enter confidential personal health information and financial information into MEDITECH system with a high rate of accuracy and confidentiality

Direct Support Professional

Community Opportunities - Somerset, KY

October 2021 to May 2023

• Transportation and support out in the community: outings/field trips, medical appointments, and shopping

• Assist with daily living skills including meal preparation and assist with medication administration

• Provide guidance on a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities

• Support persons served with living skills such as personal hygiene, grooming, and/or bathing

• Assist individuals we serve to redirect agitated or aggressive behaviors State Registered Nurse Aide

Somerwoods Nursing and Rehabilitation Center - Somerset, KY January 2020 to May 2022

• Provide quality resident care

• Assistance with activities of daily living such as bathing, dressing, grooming, toileting, incontinence care, transferring/mobility, and feeding.

• Ensure excellent communication among staff, residents, and families.

• Create positive resident outcomes.

• Respect others by treating them the way we want to be treated.

• Demonstrate kindness, compassion, honesty, and integrity at all times.

• Help create a culture of superior customer service. CNA - Certified Nursing Assistant

LIFELINE HOMECARE - Somerset, KY

March 2020 to October 2021

• Reports observations of the client's condition to the Agency Director or accounts manager. Notifies the Executive Director immediately if any incidents or accidents occur.

• Utilize the E.V.V. (Electronic Visit Verification) program as applicable.

• Drives safely, complies with traffic regulations, and wears a seat belt when business travel is required.

• May provide or assist clients with activities of daily living including: bathing in bed, tub or shower; care of hair including shampoo, combing and brushing; care of teeth and mouth including denture care; nail care, filing only; skin care including pericare and applying lotion; transfer of patient from bed to chair and to wheelchair. Transfer of patients on and off bedpan, commode and toilet. Assist client in preparing for bed. Position patient in bed as directed. Assists with ambulation including with cane, walker and crutches. Personal care dressing of client. Medication reminder.

• Assists with household tasks directly essential to client’s personal care.

• Accompanies client to medical appointments or shopping and performing other essential errands, if necessary.

• Measures and records oral, rectal, and auxiliary temperatures, pulse and respiration, and blood pressure when ordered within the training limitations of the aide.

• Prepares meals as required based upon client’s preferred diet. May need to feed client if required.

• Provides clean and safe environment within the home including safe use of equipment such as side rails, oxygen, wheelchairs, Hoyer lifts, etc.

• Ensures confidentiality of client records and information.

• Records and reports activities related to personal care responsibilities, as required.

• Responds promptly to client requests

• Documents all client related activities in a timely manner.

• Participates in performance improvement inservice.

• Reacts to change productively and performs other job-related tasks and duties as assigned. Caregiver

Private individual - Crab Orchard, KY

September 2019 to July 2021

• Provides and or assists client in all activities of daily living and personal care such as, but not limited to, bathing, grooming, linen changes, and personal laundry.

• Assists client with transfers, ambulation, assigned exercises, and toileting.

• Light housekeeping.

• Prepares nutritious meals within the client’s diet and assists with eating when necessary.

• Meets the safety needs of the client and uses adaptive equipment safely and appropriately.

• Observes client’s general condition communicates any changes promptly to the clients family and POA

• Reminds and assists patients in taking medications.

• Recognizes emergencies and utilizes emergency procedures.

• Engage in stimulating conversation.

• Cooperates with all other caregivers to deliver outstanding care to client. Resident Care Partner

Highlands Place - Somerset, KY

January 2019 to September 2019

Promote resident independence, medication administration in accordance with federal and state guidelines, Provide quality resident care with minimal guidance. Encourage residents to participate in community's life enrichment activities.

Production associate

Armstrong Flooring - Somerset, KY

July 2015 to January 2019

Ensure correct boxes are being made according to the current production schedule. Ensure packing line has sufficient boxes to keep up with production needs. Ensure work area is kept clean and free of trip hazards.

As a glue spread layup, ensured plywood was made to the standards issued. Ensured work was done efficiently and safely. Ensured area was kept clean and orderly Customer Service/Technical Service Representative

Blackboard Student Services - Somerset, KY

2011 to 2015

Health Information Management Intern

Lake Cumberland Regional hospital - Somerset, KY

January 2011 to May 2011

Prepared paper medical records for transitioning to electronic medical records. Customer Service Representative

Blackboard Student Services - Somerset, KY

2010 to 2011

Truck Driver/Equipment Operator

Pioneer Sand & Gravel - Colorado Springs, CO

March 2008 to September 2008

Drover a 48 foot step deck. Often required to load and secure cargo with the use of a Skid Steer type vehicle (bobcat). Frequently required to load skid steer for transport to another location along with cargo. Route planning, vehicle maintenance.

Human Resource Supervisor and Office Manager

U.S. Army - Fort Riley, KS

August 2005 to December 2006

Served as a Human Resources Supervisor for a 3,500 personnel organization. Ensured accuracy of over 5,000 awards, in the most efficient manner possible Tracked Performance Evaluations for over 300 personnel in the organization in support of five battalions and three separate companies using Army specific software similar to People soft (E-milpo) and the Army Deployed Accountability Program DTAS

(Deployed Theater Accountability Software). Led three clerks and one Supervisor to process over 500 awards in a 90 day time frame, ensuring accuracy and timeliness elevating the morale of the unit. Maintained Performance Evaluation Report tracking sheet and processing information for weekly turn-in to the Personnel Services Battalion of more than 300 personnel Personnel/Administration Supervisor

U.S. Army - Fort Riley, KS

February 2000 to August 2005

Personnel Staff Supervisor for an 800 personnel administration. Ensured incoming personnel were placed correct positions according to their occupational specialty and grade. As the promotions supervisor, ensured the promotion rosters were completed and turned in a timely fashion with limited logistical support during Operation Iraqi Freedom, and Fort Riley. Ensured employees were paid the correct amount, and were receiving all entitlements allowed under federal laws both during deployments, and at home station. Accurately tracked the duty status of all personnel in the administration for monthly reconciliation with higher headquarters, using an E-Milpo. Provided staff guidance to the Command on all manners relating to personnel. Ensured timeliness of and accuracy of over 600, awards in a seven day time frame while deployed in a hostile environment with limited resources raising the morale of the unit. Processed over 3,500 payroll change documents, and more than 200 performance evaluations. Accurately maintained accountability of all personnel in the administration using E-milpo (similar to PeopleSoft)

Education

Certified Nursing Assistant in Nursing Assistant