Customer Care Coordinator
Resume:
Buffy Pilkinton
Sycamore, GA *****
adzcy8@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Care Coordinator
Numotion - Tifton, GA
May 2017 to October 2021
• Customer Care Coordinator for Nu motion was to assist clients with Custom DME orders.
• I did initial intake with client via phone or email.
• Verified their insurance.
• Contact with client's MD to obtain needed documentation for insurance companies.
• During order process I would contact vendors to check status of estimated ship dates of equipment.
• I worked closely with ALS patients and their families to get much needed equipment. I expedited these orders as quickly possible with assistance from insurance companies and vendors.
• In 2018 and 2019 I was awarded an the "Million Dollar CCC" Award for accomplishing over 1 million dollars in customer orders.
Medical Front Desk Specialist
Ashburn Family Care Clinic - Ashburn, GA
July 2015 to May 2017
• Registered all patients
• Verification of Insurance
• Appointment Scheduling.
• Scanned all documents into EMR System. Entered all medication refills into EMR
• Answered all incoming calls
• Daily Deposit
Front Desk Specialist
Raymond Aldridge, MD - Tifton, GA
December 2013 to July 2015
• Registered all patients
• Verified Insurance
• Appointment Scheduling
• Scanned all documents into EMR
• Answered all incoming calls
• Daily Deposit
Alzheimer's Caregiver
Private Family - Ashburn, GA
February 2012 to December 2013
• Most rewarding job in my career
• Daily care of a precious lady
• Fed
• Bathed
• Dressed
• Gave daily medications
Medical Front Office
Phoebe Worth Medical Center - Ashburn, GA
June 1999 to November 2011
• Executed Daily Operations of Business Office
• Supervised 12 employees
• Coded Superbills
• Pre-certification and Prior Authorizations
• Scheduled and confirmed patient diagnostic tests and medical consultations
• Prepared correspondence and assisted physicians with preparation of reports, speeches and articles.
• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff/provider
• Triaged patients
• Vital signs
• Administered Injections
• JCAHO knowledge
Education
Some college
High school diploma or GED
Skills
• Employee Orientation
• Computer literacy
• Medical coding
• CPT Coding
• ICD-9
• ICD-10
• Medical Records
• Insurance Verification
• Medical Terminology
• Team Management
• Anatomy Knowledge
• EMR Systems
• Medical Scheduling
• Medical Office Experience
• Transcription
• Data Entry
• Patient Care
• Triage
• HIPAA
• ICD Coding
• Clerical Experience
• Vital Signs
• Alzheimer's Care
• Documentation review
• Customer service
• Caregiving
• Phone Etiquette
Awards
Customer Care Coordinator $1 M Award
December 2019
During my three-year employment at Numotion, I was awarded the Customer Care Coordinator $1 M Award for the year of 2018 and 2019
Certifications and Licenses
AAPC Certified Professional Coder
August 2008 to August 2012
I attended AAPC course on medical coding. I passed assessment and received certification Additional Information
• Strong background in all areas of Family Medical Practice
• 22 years in Healthcare Field
• Organized and efficient
• ICD-9 Certified CPC (expired)
• Medicare and Medicaid knowledge
• Honest, friendly, good communication skills
• Dependable
• Demonstrates competence and poise in professional and social setting
• Adept in both oral and written communication
• Patient and Customer oriented
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